Technical Support Specialist II

Magnit Global; Reston (VA); On-site; USD 27,552 - 32,662; Full time

Job summary

Magnit Global is seeking a Technical Support Specialist II for our Reston, VA office. This on-site role focuses on deploying new computers, diagnosing and resolving hardware/software/network issues, and coordinating with subject matter experts to address client needs.

Ideal candidates have 3–5 years of deployment experience, strong PC hardware knowledge, and familiarity with M365 and ticketing systems. Day One support and onsite resource management are key components of the position.

Qualifications

• High School Diploma or equivalent; certification preferred.
• 3-5 years of deployments experience.
• Experience with PC hardware, software, and networking issues.
• Experience with M365 and ticketing systems.

Responsibilities

• Deploy new computers to customers and refurbish/redeploy hardware.
• Troubleshoot desktop user problems; resolve hardware, software, and networking issues.
• Coordinate with SMEs to resolve proprietary applications.
• Assist Project Managers in end-to-end destination moves and upgrades, including client interviews and UAT.
• Provide Day One support and on-site resource management.

Skills

Troubleshooting

Customer service

Networking basics

PC hardware support

Education

High School Diploma

Tools

M365

Ticketing system

Remote tools

Job description

We are looking for a Technical Support Specialist II for the Reston, VA office (onsite).

Duties:

Deploy new computers to customers. Also evaluate, refurbish, and redeploy computers.Troubleshoot user problems at the desktop. Knowledge of PC hardware, software and networking issues. Independently resolves hardware break-fix issues, network connectivity and application related questions for third party products. Coordinates with the appropriate subject matter experts to obtain assistance to resolve concerns for proprietary applications of the client. Assist Project Managers in the end to end process for destination moves and hardware/software upgrades. Includes client interviews, technology evaluations and recommendations, developing integration requirements, application configuration/distribution, UAT, on site resource management, technical training and Day One support.

Requirements:

High School Diploma (high level or certification preferred)

3-5 years of experience in deployments, business user requests, configuration tasks, PC Hardware, Software and Networking issues.

Manage ticket volumes for business user accounts, KPIs

Proven ability to resolve complex technical issues, system security, PC related issues

M365 experience

Ticketing System Tracking

Location: Reston, VA (Onsite)

Pay Rate: $20 -$23.71/hour (W2 Only - based on Education and Experience)