Technical Support Specialist II

Magnit; Reston (VA); On-site; USD 28,000 - 33,000; Part time

Benefits offered by this job

Health, dental, vision

401k

Job summary

Magnit in Reston, VA is seeking a Technical Support Specialist II to provide onsite hardware deployment, refurbish equipment and troubleshoot desktop issues. You will work with SMEs to resolve client app concerns and support end-to-end hardware/software upgrades, including Day One support.

The ideal candidate has 3–5 years in deployments, solid PC hardware/software knowledge, and experience with M365 and ticketing systems.

Qualifications

• 3–5 years of deployments, user requests, configuration tasks, PC hardware, software and networking issues.
• High School Diploma required; certification preferred.
• Experience with M365 and ticketing systems.
• Proven ability to resolve complex technical issues and security concerns.

Responsibilities

• Deploy and refurbish computers on site and redeploy as needed.
• Troubleshoot desktop hardware, software and networking issues.
• Coordinate with SMEs to resolve concerns for proprietary client applications.
• Assist Project Managers with end-to-end hardware/software upgrades and Day One support.

Skills

Customer support

Troubleshooting

Desktop support

SME coordination

Education

High School Diploma

Tools

M365

Ticketing system

Job description

We are looking for a Technical Support Specialist II for the Reston, VA office (onsite).

Duties:

Deploy new computers to customers. Also evaluate, refurbish, and redeploy computers. Troubleshoot user problems at the desktop. Knowledge of PC hardware, software and networking issues. Independently resolves hardware break-fix issues, network connectivity and application related questions for third party products. Coordinates with the appropriate subject matter experts to obtain assistance to resolve concerns for proprietary applications of the client. Assist Project Managers in the end to end process for destination moves and hardware/software upgrades. Includes client interviews, technology evaluations and recommendations, developing integration requirements, application configuration/distribution, UAT, on site resource management, technical training and Day One support.

Requirements:

• High School Diploma (high level or certification preferred)
• 3-5 years of experience in deployments, business user requests, configuration tasks, PC Hardware, Software and Networking issues.
• Manage ticket volumes for business user accounts, KPIs
• Proven ability to resolve complex technical issues, system security, PC related issues
• M365 experience
• Ticketing System Tracking

Location:

Reston, VA (Onsite)

Pay Rate:

$20 -$23.71/hour (W2 Only - based on Education and Experience)

Contract:

3-6+-month

Benefits:

• Health, dental, vision, 401k