Technical Support Specialist I | Remote & Growth

Syniverse Technologies LLC; Tampa (FL); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible/remote work

Competitive compensation

Job summary

Syniverse Technologies LLC is seeking a Customer Service Specialist I to provide first-level technical support for our products and services. You will troubleshoot issues with customers and internal teams, track tickets, and ensure timely resolutions.

The role emphasizes clear communication, problem analysis, and collaboration with Sales, Marketing, and Product Support to foster customer satisfaction and retention. Flexible/remote options are available.

Qualifications

• High school diploma or GED required; degree preferred.
• Bachelor’s degree in communication or business preferred.
• Strong typing and Windows OS experience.
• Bi-lingual abilities preferred (English/Spanish/Portuguese/Mandarin).

Responsibilities

• Analyze and resolve customer issues and questions.
• Take appropriate action to resolve problems promptly.
• Track customer reported problems via ticketing procedures.
• Coordinate with 2nd level support for ticket resolution.
• Maintain communication with internal departments to ensure satisfaction.
• Identify training needs and stay updated on products and services.
• Complete administrative activities (time reporting, email, etc.).
• Be part of a 24x7x365 hybrid shift environment.

Skills

Customer service

Verbal communication

Written communication

Multilingual

Education

High school diploma or GED

Bachelor’s degree in communication or business

Tools

Microsoft Office

Job description

Syniverse Technologies LLC is seeking a Customer Service Specialist I to provide first-level technical support for our products and services. You will troubleshoot issues with customers and internal teams, track tickets, and ensure timely resolutions.

The role emphasizes clear communication, problem analysis, and collaboration with Sales, Marketing, and Product Support to foster customer satisfaction and retention. Flexible/remote options are available.