Remote Customer Success & Operations Specialist II

Syniverse Technologies LLC; Orlando (FL); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible/Remote work

Job summary

Syniverse Technologies LLC in Orlando is seeking a Customer Service Specialist II to serve as the first point of contact for our customers across products and services. You will troubleshoot issues, resolve requests, and coordinate with internal teams to keep customers informed and satisfied.

The role requires 2+ years in telecom or customer service, strong written and verbal communication, and the ability to work flexible hours including weekends and holidays to support a 24/7 operation.

Qualifications

• 2+ years experience in telecommunications industry preferred.
• 2+ years customer service experience preferred.
• PC experience in a Windows operating environment with strong typing ability.

Responsibilities

• Analyze customer issues and questions, including inoperability or inaccessibility of a system, module or function.
• Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations.
• Assist management in identifying trends in issues and opportunities to improve our customer experience.
• Track customer reported problems following ticketing procedures.
• Ensure timely follow-up and resolution of customer requests, following Severity Level and Response Guidelines.
• Maintain ongoing communication with internal departments to ensure customer satisfaction.
• Support customer communication processes.
• Complete daily, weekly, and monthly special projects as required.
• Ensure individual/departmental objectives are met.
• Identify and assess personal training needs and stay abreast of products and upgrades.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Windows OS

Education

High school diploma or GED

Bachelor’s degree in communications or business preferred

Tools

Windows

Job description

Syniverse Technologies LLC in Orlando is seeking a Customer Service Specialist II to serve as the first point of contact for our customers across products and services. You will troubleshoot issues, resolve requests, and coordinate with internal teams to keep customers informed and satisfied.

The role requires 2+ years in telecom or customer service, strong written and verbal communication, and the ability to work flexible hours including weekends and holidays to support a 24/7 operation.