Remote Technical Customer Support Specialist I

Syniverse; United States; Remote; USD 36.000 - 52.000; Vollzeit

Zusammenfassung

Syniverse is seeking a Customer Service Specialist I to provide first-level technical support for our products and services. You will collaborate with customers and internal teams to troubleshoot and resolve issues, with a focus on timely responses and customer satisfaction.

Responsibilities include analyzing problems, following ticket procedures, coordinating with 2nd level support, and keeping stakeholders apprised of status across a 24x7 environment.

Qualifikationen

• Excellent interpersonal, verbal, and written communications.
• Bi-lingual preferred (English and Spanish, Portuguese, Mandarin, etc).

Aufgaben

• Analyze customer issues and questions, including inoperability or inaccessibility of a system, module or function.
• Track customer reported problems following ticketing procedures.
• Effectively work with internal resources and 2nd level support groups as needed for ticket resolution.
• Ensure timely follow-up and resolution of customer requests following established severity level guidelines and Expected Completions Dates.
• Maintain ongoing communication with internal departments to ensure customer satisfaction.
• Identify and assess training needs to stay updated on products and services.
• Complete administrative activities (time reporting, email, etc).

Kenntnisse

Interpersonal skills

Ausbildung

High school diploma or GED

Bachelor’s degree (preferred)

Tools

Microsoft Office

Jobbeschreibung

Syniverse is seeking a Customer Service Specialist I to provide first-level technical support for our products and services. You will collaborate with customers and internal teams to troubleshoot and resolve issues, with a focus on timely responses and customer satisfaction.

Responsibilities include analyzing problems, following ticket procedures, coordinating with 2nd level support, and keeping stakeholders apprised of status across a 24x7 environment.