Technical Support Specialist I - Remote

Syniverse; Tampa (FL); À distance; USD 34 000 - 42 000; Plein temps

Résumé du poste

Syniverse in Tampa, FL is seeking a Customer Service Specialist I to provide first-level technical support for products and services. You will work with customers and internal teams to troubleshoot issues and resolve problems promptly.

The role requires a high school diploma (Bachelor’s preferred in communications or business) and strong communication skills; bilingual abilities are a plus. This is a full-time position with opportunities for remote or flexible hours as part of a global company.

Qualifications

• High school diploma or GED; a Bachelor's degree in communication or business is preferred.
• No prior experience required.
• PC experience in a Windows operating environment with strong typing ability.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Customer service experience preferred.
• Bi-lingual preferred (English and Spanish, Portuguese, Mandarin, etc).

Responsabilités

• Analyze customer issues and questions and resolve problems promptly.
• Track customer reported problems following ticketing procedures.
• Coordinate with internal resources and 2nd level support for resolution.
• Ensure timely follow-up and resolution per severity and deadlines.
• Maintain communication with Sales, Marketing, Product Support to ensure satisfaction.
• Identify training needs and stay updated on products and enhancements.
• Meet individual and departmental objectives and perform admin tasks.

Connaissances

Customer service

Communication

Bilingual

Formation

Bachelor's degree in communication or business

Outils

Microsoft Office Suite

Description du poste

Syniverse in Tampa, FL is seeking a Customer Service Specialist I to provide first-level technical support for products and services. You will work with customers and internal teams to troubleshoot issues and resolve problems promptly.

The role requires a high school diploma (Bachelor’s preferred in communications or business) and strong communication skills; bilingual abilities are a plus. This is a full-time position with opportunities for remote or flexible hours as part of a global company.