Remote Customer Operations Specialist II

Syniverse; Tampa (FL); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible/remote work

Job summary

Syniverse is seeking a Customer Service Specialist II to be the primary point of contact for first-level support across products and services. You will troubleshoot issues, resolve problems, and support projects and implementations as needed.

The role also involves identifying trends and opportunities to enhance the customer experience, while coordinating with internal teams to ensure satisfaction and timely resolution.

Qualifications

• 2+ years experience in telecommunications industry preferred.
• 2+ years customer service experience preferred.
• PC experience in a Windows operating environment with strong typing ability.

Responsibilities

• Analyze customer issues and questions and resolve problems timely.
• Assist management in identifying trends and improving customer experience.
• Track customer reported problems following ticketing procedures.
• Ensure timely follow-up and resolution of customer requests.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

Bachelor's degree in communication or business

High school diploma or GED

Tools

Windows OS

Job description

Syniverse is seeking a Customer Service Specialist II to be the primary point of contact for first-level support across products and services. You will troubleshoot issues, resolve problems, and support projects and implementations as needed.

The role also involves identifying trends and opportunities to enhance the customer experience, while coordinating with internal teams to ensure satisfaction and timely resolution.