Technical Support Specialist I - Remote, 24/7

Syniverse; Tampa (FL); Remote; USD 22,000 - 36,000; Full time

Benefits offered by this job

Flexible/remote work

Competitive compensation

Job summary

Syniverse seeks a Customer Service Specialist I to deliver first-level technical support for our products and services. You will collaborate with customers and internal teams to troubleshoot and resolve issues, maintaining focus on timely, quality service.

The role requires strong communication, bilingual abilities preferred, and a willingness to work flexible hours including weekends and holidays. Training and growth opportunities are offered within a global environment.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• Customer service experience is beneficial.
• Proficiency with Microsoft Office tools preferred.

Responsibilities

• Analyze customer issues and questions, including inoperability or inaccessibility of a system, module or function.
• Track customer reported problems following ticketing procedures.
• Collaborate with internal resources and 2nd level support for resolution.
• Ensure timely follow-up and resolution of requests per severity guidelines.
• Maintain ongoing communication with Sales, Marketing and Product Support.
• Identify training needs and stay current with products and updates.
• Meet departmental objectives and complete administrative tasks.

Skills

Customer service

Communication

Bilingual

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Syniverse seeks a Customer Service Specialist I to deliver first-level technical support for our products and services. You will collaborate with customers and internal teams to troubleshoot and resolve issues, maintaining focus on timely, quality service.

The role requires strong communication, bilingual abilities preferred, and a willingness to work flexible hours including weekends and holidays. Training and growth opportunities are offered within a global environment.