Entry-Level Technical Support Specialist I (Hybrid)

Syniverse Technologies LLC; Tampa (FL); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Flexible/remote work

Competitive compensation

Career growth opportunities

Job summary

Syniverse is seeking a Customer Service Specialist I in Tampa, FL for first-level technical support. You will analyze issues, coordinate with 2nd level teams, and ensure timely resolution while communicating with internal departments to enhance customer satisfaction.

The role requires strong communication skills, Windows/MS Office proficiency, and flexibility to work varied shifts. Bilingual abilities are a plus in a diverse global environment.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• No prior experience required.
• Proficiency in Windows operating system and Microsoft Office Suite.
• Excellent interpersonal, verbal, and written communication.
• Bi-lingual abilities preferred (English and Spanish, Portuguese, Mandarin, etc).

Responsibilities

• Analyze customer issues and questions, including system inoperability or inaccessibility.
• Take action to resolve problems in a timely manner to meet expectations.
• Track customer reported problems following ticketing procedures.
• Coordinate with internal resources and 2nd level support as needed.
• Ensure timely follow-up and resolution per severity levels and deadlines.
• Maintain communication with Sales, Marketing and Product Support for satisfaction.
• Identify training needs and stay current with products and upgrades.
• Complete administrative activities (time reporting, email, etc).

Skills

Customer service

Interpersonal communication

Verbal communication

Written communication

Education

High school diploma or GED

Bachelor’s degree in communication or business (preferred)

Tools

Microsoft Office Suite

Job description

Syniverse is seeking a Customer Service Specialist I in Tampa, FL for first-level technical support. You will analyze issues, coordinate with 2nd level teams, and ensure timely resolution while communicating with internal departments to enhance customer satisfaction.

The role requires strong communication skills, Windows/MS Office proficiency, and flexibility to work varied shifts. Bilingual abilities are a plus in a diverse global environment.