Technical Support Specialist I — On-Site with Remote Flex

BioLite

Midvale (UT)

On-site

USD 27,552 - 31,684

Full time

14 days+

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Benefits offered by this job

Healthcare Coverage

401k Match

Paid Time Off

Equity & Bonus

Adventure Stipend

Employee Discount

Job summary

BioLite is seeking a Technical Support Specialist I in Midvale, UT to assist customers with troubleshooting and delivering exceptional support for BioLite and Goal Zero products. You will own cases from initial contact through resolution, build deep product knowledge, and collaborate with cross-functional teams to improve the support experience.

A minimum of 2 years in technical or customer support is expected, with Zendesk/Shopify/NetSuite familiarity.

Qualifications

2+ years of experience in technical support or a customer-facing role.
Experience with consumer electronics, outdoor gear, or renewable energy products.
Familiarity with Zendesk, Shopify, and NetSuite.
Strong critical thinking to diagnose complex issues.
Curiosity to learn new tools and technologies.

Responsibilities

Manage customer cases by phone and email from first contact to final resolution, including processing warranty claims, replacements, and returns.
Develop deep technical knowledge across BioLite/Goal Zero products to independently solve problems and update internal docs.
Maintain clear, empathetic communication with customers and teammates.
Partner with Engineering, Quality, Warehouse, and Operations to resolve complex technical issues and know when to escalate.
Identify recurring customer issues and contribute to projects that improve products and customer experience.