Technical Product Support & Community Builder

Lucidsoftware; Salt Lake City (UT); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Lucidsoftware is looking for a Technical Product Support Specialist to join their Customer Operations team in Salt Lake City. This role focuses on user interactions, helping launch new products and features, and maintaining relationships with active users.

The ideal candidate will possess strong technical writing skills, problem-solving abilities, and a Bachelor's degree or relevant experience. The position is hybrid, allowing for remote work combined with in-person collaboration.

Qualifications

• 2 years practical work experience or strong academic performance.
• Strong written and verbal communication skills.
• Detail-oriented, organized, and able to work independently.

Responsibilities

• Develop and maintain product expertise and resolve user issues.
• Manage technical issues and collaborate with cross-functional teams.
• Grow and manage a Lucid product community to ensure forum health.

Skills

Technical writing

Problem-solving

User engagement

Project Management

Analytical capabilities

Education

Bachelor's degree

Job description

Lucidsoftware is looking for a Technical Product Support Specialist to join their Customer Operations team in Salt Lake City. This role focuses on user interactions, helping launch new products and features, and maintaining relationships with active users.

The ideal candidate will possess strong technical writing skills, problem-solving abilities, and a Bachelor's degree or relevant experience. The position is hybrid, allowing for remote work combined with in-person collaboration.