Technical Support Specialist - Hybrid, Growth & Benefits

Luxer One; Sacramento (CA); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

401k with up to 4.5% matching

Tuition reimbursement

Health, dental, vision, life insurance

Employee assistance program

Career growth opportunities

Job summary

Luxer One is seeking a technically adept Customer Success team member to provide expert support to property managers and field technicians. You will troubleshoot power, connectivity, and hardware issues, delivering a world-class customer experience.

The role emphasizes phone-based interactions, de-escalation, and proactive problem resolution in a fast-paced environment. A hybrid work schedule and opportunities for growth are offered.

Qualifications

• 1-3 years of call center technical customer service experience.
• Experience managing a high volume of calls/tickets daily.
• Proficient in the iOS/OS ecosystem.
• Exceptional verbal and written communication skills.
• CompTIA A+/Network+ or equivalent certification.

Responsibilities

• Handle inbound/outbound calls and emails from property managers and field technicians.
• Conduct remote troubleshooting of Luxer One systems using specialized tools.
• Manage tickets from initiation to resolution, ensuring timely follow-up and first-call resolution.
• Collaborate on special projects as directed by management.
• Assist field technicians with technical inquiries during system repairs.
• Identify causes of technical issues and implement permanent fixes in locker systems.
• Coordinate field technician visits, including parts shipment and job scope creation.
• Work collaboratively within a team to manage daily workload and priorities.

Skills

Call center experience

Technical support

iOS/OS ecosystem

De-escalation

Communication skills

Problem solving

Education

CompTIA A+/Network+ certification

Tools

Ticketing system experience

Remote diagnostic tools

Job description

Luxer One is seeking a technically adept Customer Success team member to provide expert support to property managers and field technicians. You will troubleshoot power, connectivity, and hardware issues, delivering a world-class customer experience.

The role emphasizes phone-based interactions, de-escalation, and proactive problem resolution in a fast-paced environment. A hybrid work schedule and opportunities for growth are offered.