Technical Support Specialist I — Growth & Impact

i-PRO; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

i-PRO in Houston, TX seeks a Technical Support Specialist I to deliver high-quality technical assistance to integrators, resellers and end users, troubleshooting hardware and software issues via phone, email, and other channels. You will document steps and escalate when needed to ensure customer satisfaction.

You will join a collaborative team, develop internal knowledge articles, aim for 90% customer satisfaction, and balance multiple tickets with clear communication and problem-solving in a

Qualifications

• Bachelor’s degree preferred in IT or related field.
• 1–2 years in a customer-facing role.
• Strong troubleshooting across hardware and software.

Responsibilities

• Respond to inbound calls, emails, and chats to resolve technical issues with hardware and software.
• Document troubleshooting steps, resolutions and interactions in the Helpdesk system.
• Accept and resolve escalated technical support calls with guidance from senior staff.
• Support teammates via internal channels and knowledge platforms.
• Create, review and submit internal knowledge articles to improve future troubleshooting.

Skills

Diagnostic troubleshooting

Customer communication

Collaboration

Time management

Education

Bachelor's degree preferred

Job description

i-PRO in Houston, TX seeks a Technical Support Specialist I to deliver high-quality technical assistance to integrators, resellers and end users, troubleshooting hardware and software issues via phone, email, and other channels. You will document steps and escalate when needed to ensure customer satisfaction.

You will join a collaborative team, develop internal knowledge articles, aim for 90% customer satisfaction, and balance multiple tickets with clear communication and problem-solving in a