Technical Support Specialist – Hybrid Healthcare Tech

Baxter International Inc.; Skaneateles Falls (NY); Hybrid; USD 53,000 - 73,000; Full time

Benefits offered by this job

Health and dental coverage starting on

401(k) with company match

Employee Stock Purchase Plan (ESPP)

Paid time off and holidays

Job summary

Baxter International Inc. is seeking a Technical Support Specialist to deliver remote troubleshooting and high-quality support. You will document cases, guide customers, and collaborate with R&D/engineering while supporting a hybrid work model with regular onsite presence at the Skaneateles, NY office.

Ideal candidates have 1+ year in remote tech support or 2–3 years in tech/customer support, strong OS/AD/server skills, and a commitment to compliant documentation and continuous improvement.

Qualifications

• High school diploma or GED.
• 1+ year in remote technical troubleshooting or 2–3 years in technical/customer support.
• Experience troubleshooting Microsoft OS, Active Directory, and server environments.
• Experience diagnosing hardware, software, networking, and security issues.
• Experience installing and troubleshooting computer hardware and peripheral devices (e.g., printers, scanners, Bluetooth devices).
• Ability to follow regulated processes and maintain compliant documentation standards.
• Associate degree in Information Systems and/or relevant technical certifications (e.g., CompTIA, Microsoft, networking) preferred.
• Experience supporting medical devices or healthcare environments, including web-based/client-server applications, SAP or similar systems, and knowledge management tools preferred.

Responsibilities

• Provide remote troubleshooting support for hardware, software, and network-related issues.
• Document all cases in detail, including issue identification, troubleshooting steps, and resolution outcomes.
• Execute customer requests such as part replacements and case creation through systems and alternate workflows.
• Support escalation processes by engaging appropriate internal teams (e.g., R&D, engineering) when required.
• Deliver technical guidance on use of supported hardware, software, and connected devices.
• Track and update cases to ensure timely resolution aligned with defined KPIs and service levels.
• Identify and document recurring issues to support product and process improvements.
• Utilize standard tools, systems, and knowledge management resources to resolve technical issues.

Skills

Remote troubleshooting

Microsoft OS

Active Directory

Server environments

Hardware troubleshooting

Documentation

Certifications (CompTIA/Microsoft)

Healthcare knowledge

Education

Associate degree in Information Systems

CompTIA, Microsoft, networking certifications

Tools

SAP

Knowledge management tools

Web-based applications

Job description

Baxter International Inc. is seeking a Technical Support Specialist to deliver remote troubleshooting and high-quality support. You will document cases, guide customers, and collaborate with R&D/engineering while supporting a hybrid work model with regular onsite presence at the Skaneateles, NY office.

Ideal candidates have 1+ year in remote tech support or 2–3 years in tech/customer support, strong OS/AD/server skills, and a commitment to compliant documentation and continuous improvement.