Hybrid Technical Support Specialist II

Baxter International Inc.; Skaneateles Falls (NY); Hybrid; USD 53,000 - 73,000; Full time

Benefits offered by this job

Health and dental coverage start day 1

401(k) with company matching

Employee Stock Purchase Plan (ESPP)

Paid time off 20–35 days depending on

Commuting benefits

Employee discounts

Job summary

Baxter International Inc. in Skaneateles Falls, NY, is seeking a Technical Support Specialist to resolve technical challenges via remote troubleshooting and guidance, contributing to a high-quality support experience across Baxter products and services.

You will join a collaborative team that values knowledge sharing, continuous learning, and growth, with regular onsite presence to support collaboration and training in a hybrid model.

Qualifications

• 1+ year in remote technical troubleshooting or 2–3 years in technical/customer support.
• Experience troubleshooting Microsoft OS, Active Directory, and server environments.
• Experience diagnosing hardware, software, networking, and security issues.
• Associate degree in Information Systems (or related field) preferred.
• Experience with medical devices or healthcare environments including SAP or similar systems preferred.

Responsibilities

• Provide remote troubleshooting support for hardware, software, and network-related issues.
• Document all cases in detail, including issue identification, troubleshooting steps, and resolution outcomes.
• Execute customer requests such as part replacements and case creation through systems and alternate workflows.
• Support escalation processes by engaging appropriate internal teams when required.
• Deliver technical guidance on use of supported hardware, software, and connected devices.
• Track and update cases to ensure timely resolution aligned with KPIs and SLAs.
• Identify and document recurring issues to support product and process improvements.

Skills

Remote troubleshooting

Technical support experience

Windows OS & AD troubleshooting

Networking & security issues

Documentation & compliance

Education

Associate degree in Information Systems or related field

Relevant technical certifications (CompTIA, Microsoft, networking)

High school diploma or GED

Tools

Microsoft Windows OS

Active Directory

SAP

Knowledge management tools

Job description

Baxter International Inc. in Skaneateles Falls, NY, is seeking a Technical Support Specialist to resolve technical challenges via remote troubleshooting and guidance, contributing to a high-quality support experience across Baxter products and services.

You will join a collaborative team that values knowledge sharing, continuous learning, and growth, with regular onsite presence to support collaboration and training in a hybrid model.