Hybrid Technical Support Specialist - Healthcare Devices

Zvh; Skaneateles Falls (NY); Hybrid; USD 53.000 - 73.000; Vollzeit

Benefits dieser Stelle

Health and dental coverage starting on

401(k) Retirement Savings Plan with 1:

Employee Stock Purchase Plan (ESPP)

Zusammenfassung

Baxter is seeking a Technical Support Specialist to provide remote troubleshooting for hardware, software, and network issues, with onsite collaboration in Skaneateles, NY. You will document cases, handle part replacements, and contribute to continuous improvement while supporting healthcare products and systems.

The role emphasizes regulatory compliance, knowledge sharing, and timely resolution within KPIs.

Qualifikationen

• High school diploma or GED required.
• 1+ year in remote troubleshooting or 2–3 years in technical/customer support.
• Experience troubleshooting Microsoft OS, Active Directory, and server environments.
• Experience diagnosing hardware, software, networking, and security issues.
• Experience installing and troubleshooting computer hardware and peripheral devices.
• Associate degree in Information Systems (or related field) and/or relevant technical certifications preferred.
• Experience supporting medical devices or healthcare environments, including web-based/client-server applications, SAP or similar systems, and knowledge management tools preferred.

Aufgaben

• Provide remote troubleshooting support for hardware, software, and network-related issues.
• Document all cases in detail, including issue identification, troubleshooting steps, and resolution outcomes.
• Execute customer requests such as part replacements and case creation through systems and alternate workflows.
• Support escalation processes by engaging appropriate internal teams when required.
• Deliver technical guidance on use of supported hardware, software, and connected devices.
• Track and update cases to ensure timely resolution aligned with defined KPIs and service levels.
• Identify and document recurring issues to support product and process improvements.
• Utilize standard tools, systems, and knowledge management resources to resolve technical issues.

Kenntnisse

Remote troubleshooting

Technical support

Microsoft OS

Active Directory

Server environments

Hardware troubleshooting

Healthcare tech experience

Ausbildung

Associate degree in Information Systems

Relevant technical certifications

Tools

SAP

Knowledge management tools

Jobbeschreibung

Baxter is seeking a Technical Support Specialist to provide remote troubleshooting for hardware, software, and network issues, with onsite collaboration in Skaneateles, NY. You will document cases, handle part replacements, and contribute to continuous improvement while supporting healthcare products and systems.

The role emphasizes regulatory compliance, knowledge sharing, and timely resolution within KPIs.