Technical Support Specialist – High-End Audio & AV

AudioQuest; Irvine (CA); On-site; Full time

Benefits offered by this job

Medical, vision and dental benefits

Paid vacation and holidays

401(k) Retirement Plan

Job summary

A leading audio equipment manufacturer located in Irvine, California, is seeking a Technical Support Representative. The role involves assisting customers and dealers via various communication channels, requiring strong knowledge of consumer electronics, especially high-end audio and home theater systems. Candidates must possess effective English communication skills and prior experience in the consumer electronics industry. This position offers competitive pay and benefits, and is a full-time opportunity with no option for remote work.

Qualifications

• 3+ years in the consumer electronics industry required.
• Ability to handle both Windows and Apple platforms.
• Superior phone and email etiquette needed.

Responsibilities

• Respond to telephone inquiries promptly.
• Take inquiries via email and other channels.
• Advise on dealer orders that are technically challenging.
• Process return merchandise authorization requests.

Skills

Consumer electronics industry experience

Expert knowledge of high-end audio gear

Effective English communication

Proficiency in Microsoft Office

Education

High school or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

A leading audio equipment manufacturer located in Irvine, California, is seeking a Technical Support Representative. The role involves assisting customers and dealers via various communication channels, requiring strong knowledge of consumer electronics, especially high-end audio and home theater systems. Candidates must possess effective English communication skills and prior experience in the consumer electronics industry. This position offers competitive pay and benefits, and is a full-time opportunity with no option for remote work.