Technical Support Specialist: Help Desk & Troubleshooting

Davenport Community Schools; Davenport (AL); On-site; USD 22,000 - 31,000; Full time

Job summary

The Davenport Community School District in Davenport, Alabama, is seeking an IT Technician to support school technology, security software, and user help-desk needs. The position emphasizes attention to detail and the ability to troubleshoot issues across multiple systems.

Ideal candidates will document problems and solutions, assist other technicians, and manage assigned projects while providing in-person and phone support.

Qualifications

• Attention to detail is essential.
• Ability to troubleshoot software and assist users.
• Documentation of problems and solutions is required.

Responsibilities

• Pay strict attention to detail.
• Execute jobs and maintain security software.
• Assist with software applications (troubleshooting, website access, software access) to resolve problems.
• Develops and documents procedures to efficiently resolve common problems.
• Provide technical help in person and over the phone.
• Provide documentation of problems encountered, solution to problem and assist other technicians in problem resolution.
• Interpret error messages and provide assistance when problems occur.
• Manage and complete projects assigned.

Job description

The Davenport Community School District in Davenport, Alabama, is seeking an IT Technician to support school technology, security software, and user help-desk needs. The position emphasizes attention to detail and the ability to troubleshoot issues across multiple systems.

Ideal candidates will document problems and solutions, assist other technicians, and manage assigned projects while providing in-person and phone support.