Technical Support Specialist — Frontline TAC

Bass Pro Shops; Springfield, Northern (MO, KY); Hybrid; USD 42,000 - 55,000; Part time

Benefits offered by this job

Discounts on retail merchandise

Dental and Vision

Voluntary benefits

401k

Retirement savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a Technical Assistance Center specialist in Springfield, MO to deliver frontline technical support to end users by phone, email, or chat. You will create and manage incident tickets and contribute to daily tasks and projects.

The role requires 2 years in a call center or customer service environment, a Diploma/GED (BS preferred), and IT certifications such as CompTIA or ITIL. Proficiency in Windows, macOS, Active Directory, and Office is expected.

Qualifications

• Diploma or GED required; BS preferred.
• 2 years in a call center or customer service.
• CompTIA and ITIL certifications are preferred.

Responsibilities

• Provide front line technical support via phone, email, and chat.
• Provide password support using Active Directory.
• Use remote management tools to diagnose and resolve endpoints.
• Maintain ticket creation and management.
• Stage automated messages and communications to end users.
• Create knowledge base articles from ticket resolutions.

Skills

Customer service

Omni-channel support

Technical explanation

Learning agility

Independent judgment

Education

Diploma or GED

BS in Computer Science or related field

CompTIA and ITIL certifications preferred

Tools

Active Directory

Windows

macOS

Microsoft Office

Job description

Bass Pro Shops is seeking a Technical Assistance Center specialist in Springfield, MO to deliver frontline technical support to end users by phone, email, or chat. You will create and manage incident tickets and contribute to daily tasks and projects.

The role requires 2 years in a call center or customer service environment, a Diploma/GED (BS preferred), and IT certifications such as CompTIA or ITIL. Proficiency in Windows, macOS, Active Directory, and Office is expected.