Service & Parts Support Specialist

Bass Pro Shops; Denham Springs (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a detail-oriented, customer-focused individual to support the delivery, service and parts operations in a busy retail environment. You will greet customers, answer questions, assist with incoming deliveries, and manage IDS entries, barcodes, and inventory while maintaining safety and efficiency.

This full-time role requires strong communication, basic math, and the ability to work with multiple departments to ensure a smooth customer experience and accurate transaction

Qualifications

• Ability to complete simple math calculations.
• Ability to communicate in a friendly and professional manner with customers, vendors and fellow associates.
• Ability to establish and maintain effective working relationships with customers, management and co-workers.
• Ability to perform various functions within Dealership Management data entry system.

Responsibilities

• Greet service, warranty and parts customers in a friendly, prompt manner.
• Answer service, warranty and parts questions over phone and in person.
• Assist Receiving with unloading, inspection and VIN verification of new units.
• Affix bar code labels and update lot location in IDS.
• Maintain unit inventory status in IDS and assist with inventories.
• Print daily unit delivery schedule and prepare for orientations.
• Conduct final PDI and inspect units scheduled to deliver; report issues.
• Explain operation and maintenance procedures to customers.
• Assist with warranty repair authorization and IDS work orders, payments, and reporting.
• Ensure no unit is released until payment is received; keep area clean.

Skills

Math calculations

Customer-friendly communication

Interpersonal relationships

DMS data entry system

Education

High School diploma or equivalent

Tools

IDS/Dealership Management System

Job description

Bass Pro Shops is seeking a detail-oriented, customer-focused individual to support the delivery, service and parts operations in a busy retail environment. You will greet customers, answer questions, assist with incoming deliveries, and manage IDS entries, barcodes, and inventory while maintaining safety and efficiency.

This full-time role requires strong communication, basic math, and the ability to work with multiple departments to ensure a smooth customer experience and accurate transaction