Technical Support Specialist - Field & Remote Service

Cash Depot, Ltd.; Green Bay (WI); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Profit-sharing bonus

Medical, dental & vision coverage

Life insurance

Paid holidays and PTO

401(k) with company match

Job summary

Cash Depot, Ltd. in Green Bay, WI, is seeking a technical support professional to assist technicians and service customers with product issues. The role emphasizes timely communication by phone or email to resolve problems.

Daily tasks include handling requests, creating service work orders when remote resolution isn’t possible, reviewing open orders, and reporting trends to management. The position is full-time in a professional office environment with standard business hours.

Qualifications

• Must have strong communication skills in person, over the phone, and by email.
• Ability to maintain technical competency for supported product lines.
• Proficient with Microsoft Office (Word, Excel).

Responsibilities

• Attend training sessions as required.
• Field incoming phone and email requests from customers and technicians regarding problems with supported products.
• Attempt to resolve equipment problems by phone or email with technicians and customers.
• Create service work orders for technicians to resolve problems that cannot be fixed remotely or as requested by customers.
• Review open work orders for alternative resolutions and/or escalation.
• Make recommendations on additional steps for technicians to take related to repeat issues.
• Document customer and technician contacts to ensure coworkers have access to current, relevant information related to work order status and site problems.
• Identify and report service problem trends to technical support team management.
• Suggest inventory additions and adjustments for technicians.
• Other related duties as assigned.

Skills

Communication skills

Multitasking

MS Office

Education

High School Degree/GED

Job description

Cash Depot, Ltd. in Green Bay, WI, is seeking a technical support professional to assist technicians and service customers with product issues. The role emphasizes timely communication by phone or email to resolve problems.

Daily tasks include handling requests, creating service work orders when remote resolution isn’t possible, reviewing open orders, and reporting trends to management. The position is full-time in a professional office environment with standard business hours.