Technical Support Specialist – Field & Customer Solutions

Cash-Depot-Ltd; Green Bay (WI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Profit-sharing bonus

Medical, dental & vision coverage

Life Insurance & Short-Term Disability

Paid holidays & PTO wellness benefits

401(k) with company match

Wellness programs

Job summary

Cash Depot is seeking a full-time Technical Support Associate in Green Bay, WI. You will field customer and technician inquiries, diagnose issues over phone/email, and generate service work orders for technicians when onsite visits are needed.

Only basic requirements are needed with opportunities for training and growth; benefits are offered, and a professional office environment supports everyday work.

Qualifications

• High School Diploma or GED required.
• Ability to communicate clearly in person, by phone or email.
• Ability to maintain technical competency for supported product lines.
• Proficient with Microsoft Office (Word, Excel).

Responsibilities

• Attend training sessions as required.
• Field incoming phone and email requests from customers and technicians regarding problems with supported products.
• Attempt to resolve equipment problems by phone or email with technicians and customers.
• Create service work orders for technicians to resolve problems that cannot be fixed remotely or as requested by customers.
• Review open work orders for alternative resolutions and/or escalation.
• Document customer and technician contacts to ensure coworkers have access to current, relevant information.

Skills

Communication skills

Multi-tasking

Microsoft Office

Technical competency

Education

High School Diploma or GED

Job description

Cash Depot is seeking a full-time Technical Support Associate in Green Bay, WI. You will field customer and technician inquiries, diagnose issues over phone/email, and generate service work orders for technicians when onsite visits are needed.

Only basic requirements are needed with opportunities for training and growth; benefits are offered, and a professional office environment supports everyday work.