Technical Support & Service Coordinator

Cash Depot, Ltd.; Green Bay (WI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Profit-sharing bonus

Medical, Dental & Vision coverage

Company-paid Life Insurance

Short-Term Disability

Paid Holidays and PTO

Medical Deductible Reimbursement & Wel

nessness

401(k) with Company Match

Job summary

Cash Depot, Ltd. is seeking a technical support specialist to assist technicians and customers for service issues. The role involves handling phone and email inquiries, resolving problems remotely when possible, and creating and managing service work orders for on-site resolution.

You will document interactions, escalate trends, and contribute to inventory and process improvements. The position requires clear communication and strong organizational skills in a fast-paced office environment.

Qualifications

• High School Degree/GED.
• Ability to clearly and effectively communicate in person and via phone or email.
• Ability to maintain technical competency for supported product lines.
• Ability to multi-task and remain organized while fielding several issues at once.
• General knowledge of Microsoft Office programs (Word, Excel).

Responsibilities

• Attend training sessions as required.
• Field incoming phone and email requests from customers and technicians regarding problems with supported products.
• Attempt to resolve equipment problems by phone or email with technicians and customers.
• Create service work orders for technicians to resolve problems that cannot be fixed remotely or as requested by customers.
• Review open work orders for alternative resolutions and/or escalation.
• Make recommendations on additional steps for technicians to take related to repeat issues.
• Document customer and technician contacts to ensure coworkers have access to current, relevant information related to work order status and site problems.
• Identify and report service problem trends to technical support team management.
• Suggest inventory additions and adjustments for technicians.
• Other related duties as assigned.

Skills

Communication

Multi-tasking

Organizational skills

Microsoft Office

Education

High School Degree/GED

Job description

Cash Depot, Ltd. is seeking a technical support specialist to assist technicians and customers for service issues. The role involves handling phone and email inquiries, resolving problems remotely when possible, and creating and managing service work orders for on-site resolution.

You will document interactions, escalate trends, and contribute to inventory and process improvements. The position requires clear communication and strong organizational skills in a fast-paced office environment.