Technical Support Specialist: Fast Diagnostics

EBMX Global; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Career growth opportunities

Collaborative and fast-paced environment

Job summary

EBMX Global is looking for a Technical Support Specialist in Austin, Texas, to provide customers and internal teams with detailed support related to EBMX products. The successful candidate will have a strong technical background and excellent troubleshooting skills to address and resolve technical issues efficiently.

The position offers the chance to work within a collaborative environment while ensuring customer satisfaction through effective communication and attention to detail.

Qualifications

• Previous experience supporting technical or electronic products highly beneficial.
• Excellent written and verbal communication skills.
• Ability to work independently and manage customer interactions effectively.

Responsibilities

• Provide technical support through helpdesk tickets and email.
• Troubleshoot and resolve technical issues.
• Maintain detailed records and follow internal procedures.

Skills

Technical support experience

Troubleshooting skills

Attention to detail

Customer service

Tools

Helpdesk software platforms

Job description

EBMX Global is looking for a Technical Support Specialist in Austin, Texas, to provide customers and internal teams with detailed support related to EBMX products. The successful candidate will have a strong technical background and excellent troubleshooting skills to address and resolve technical issues efficiently.

The position offers the chance to work within a collaborative environment while ensuring customer satisfaction through effective communication and attention to detail.