Technical Support Specialist — Customer Tech Troubleshooter

QuantumIT Solutions; Los Angeles (CA); On-site; USD 14,217 - 17,030; Full time

Benefits offered by this job

Accommodation provided

Job summary

QuantumIT Solutions is hiring a Technical Support Specialist in Los Angeles. The role involves providing technical assistance, troubleshooting issues, and maintaining records of support activities. Ideal candidates will have excellent communication skills and a passion for technology.

Responsibilities include offering support via phone, email, or chat, documenting activities, and collaborating with teams to enhance customer experience. A Bachelor's degree and 2 years of technical support experience are preferred.

Qualifications

• Minimum of 2 years experience in technical support or help desk role.
• Strong knowledge of hardware, software, and networks.
• Ability to communicate technical information effectively.

Responsibilities

• Provide timely technical support to customers via phone, email, or chat.
• Troubleshoot hardware and software issues.
• Document all support activities in the system accurately.
• Escalate complex issues to senior technicians.
• Maintain knowledge of current technology trends.

Skills

Excellent communication skills

Strong problem-solving abilities

Knowledge of computer systems

Customer-oriented mindset

Education

Bachelor's degree in Computer Science or related field

Job description

QuantumIT Solutions is hiring a Technical Support Specialist in Los Angeles. The role involves providing technical assistance, troubleshooting issues, and maintaining records of support activities. Ideal candidates will have excellent communication skills and a passion for technology.

Responsibilities include offering support via phone, email, or chat, documenting activities, and collaborating with teams to enhance customer experience. A Bachelor's degree and 2 years of technical support experience are preferred.