End-User IT Support & Systems Specialist

Quantum Health; Dublin (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Quantum Health is looking for an IT Services Specialist II to provide top-notch customer support and technical guidance to internal and external users. Located in Dublin, OH, the role includes troubleshooting hardware and software issues, creating user accounts, and documenting solutions.

The ideal candidate will have a bachelor's degree or equivalent experience, relevant certifications, and a strong customer service background. Join a supportive team committed to excellence!

Qualifications

• Bachelor's degree in computer science or related field preferred, or equivalent work experience.
• CompTIA A+, CompTIA N+, Cisco, MCP, MCSE or equivalent.
• 2+ years’ experience with PC hardware/software installation and advanced support.

Responsibilities

• Troubleshooting and support of company computers and peripherals.
• Ticket creation and complex problem resolution.
• User account creation and maintenance for end-user services.

Skills

Customer service

PC hardware support

Microsoft Office

Technical documentation

Education

Bachelor's degree in computer science or related field

CompTIA A+, CompTIA N+, Cisco

Tools

Windows 11 OS

iOS and Android OS

Job description

Quantum Health is looking for an IT Services Specialist II to provide top-notch customer support and technical guidance to internal and external users. Located in Dublin, OH, the role includes troubleshooting hardware and software issues, creating user accounts, and documenting solutions.

The ideal candidate will have a bachelor's degree or equivalent experience, relevant certifications, and a strong customer service background. Join a supportive team committed to excellence!