AI-Driven Technical Support Specialist (Entry-Level)

OpenGov Inc.; Town of Texas (WI); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Comprehensive healthcare options

Flexible vacation policy

401(k) with company match

Paid parental leave

Wellness stipends

Professional development opportunities

Job summary

OpenGov Inc. is seeking a Technical Support Specialist in Wisconsin to connect with government leaders, providing training and support on OpenGov products. The role offers hands-on training, mentorship, and a pathway for advancement.

The ideal candidate will possess a technical degree and strong problem-solving skills, managing customer interactions across various platforms. The position includes a competitive salary range between $52,000-$60,000 and comprehensive benefits including healthcare, a 401(k), and professional development opportunities.

Qualifications

• Entry-level position designed for individuals eager to learn and grow.
• Experience in troubleshooting software and data management products.
• Strong ability to develop and maintain documentation.

Responsibilities

• Provide omni-channel technical support to customers.
• Manage case backlog with technical expertise.
• Triage and troubleshoot customer-reported incidents.

Skills

Data Management troubleshooting

ETLWorks pipeline troubleshooting

API data failures

CSS coding

Excellent communication skills

Organizational skills

Technical aptitude

Team collaboration

AI usage

Education

Technical degree (preferred in Computer Science)

Tools

Salesforce Service Cloud

Job description

OpenGov Inc. is seeking a Technical Support Specialist in Wisconsin to connect with government leaders, providing training and support on OpenGov products. The role offers hands-on training, mentorship, and a pathway for advancement.

The ideal candidate will possess a technical degree and strong problem-solving skills, managing customer interactions across various platforms. The position includes a competitive salary range between $52,000-$60,000 and comprehensive benefits including healthcare, a 401(k), and professional development opportunities.