Technical Support Specialist - Active Secret Clearance

Cornerstone Defense LLC; Dahlgren (VA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Generous PTO

401(k)

HSA and FSA options

Life and Disability Insurance

Tuition Reimbursement

Training programs

Referral Program

Professional development

Job summary

Cornerstone Defense LLC is seeking a Technical Support Specialist in Dahlgren, VA to provide IT/help desk support, monitor network performance, and assist with incident management. The role requires familiarity with security and access controls, network troubleshooting, and cloud service concepts.

The position emphasizes strong customer service, collaboration with security teams, and adherence to IT policies.

Qualifications

• Two years of IT/help desk support experience.
• Networking concepts, protocols, and security methodologies.
• System performance and availability monitoring.
• Network access, identity, and access management (PKI).
• Remote access technologies.
• Cloud computing service/deployment models (SaaS, IaaS, PaaS).
• Network protocols (TCP/IP, DHCP, DNS).
• Cybersecurity principles, threats, and vulnerabilities.
• Information classification, compromise procedures, and incident management processes.
• Service desk best practices and customer service skills.

Responsibilities

• Provide IT/help desk support to end users and resolve incidents.
• Monitor and improve system performance and availability.
• Manage network access and identity procedures (PKI).
• Utilize incident tracking and knowledge base to close tickets.
• Contribute to SOPs and training materials; deliver technical guidance.

Skills

IT Help Desk Experience

Networking concepts

Security methodologies

System administration concepts

Cloud services (SaaS/IaaS/PaaS)

Cybersecurity principles

Data security awareness

Incident management practices

Customer service skills

Tools

Network tooling (ping, traceroute, nslookup)

PKI and identity/access management

Job description

Cornerstone Defense LLC is seeking a Technical Support Specialist in Dahlgren, VA to provide IT/help desk support, monitor network performance, and assist with incident management. The role requires familiarity with security and access controls, network troubleshooting, and cloud service concepts.

The position emphasizes strong customer service, collaboration with security teams, and adherence to IT policies.