Secret-Cleared Tech Support Specialist (NEN)

Astrion

Dahlgren (VA)

On-site

USD 57,000 - 61,000

Full time

20 hours ago

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Job summary

Astrion is seeking a Customer Tech Support Specialist to support the Naval Enterprise Networks at NSWCDD in Dahlgren, VA. This full-time role focuses on technical service desk support, workstation troubleshooting, and network administration to ensure uninterrupted operational readiness for active duty personnel, government civilians, and contractors.

The position requires DoD cybersecurity compliance experience, a SECRET clearance, and strong Windows and Microsoft 365 skills.

Qualifications

Six years of professional experience related to NEN programming.
IAT Level II with a Tier 3 (T3) investigation.
Experience with Windows 10/11 enterprise operating systems, Microsoft 365 apps, and basic TCP/IP networking.
Must be able to receive and maintain a SECRET clearance.

Responsibilities

Troubleshooting: Diagnose and resolve complex hardware, software, peripheral, and connectivity issues for enterprise workstations.
Ticket Management: Log, track, monitor, and close IT service requests using BMC Remedy or BMC Helix ITSM.Tech.
Refreshes: Execute data migrations, software imaging, and physical deployment of new computer hardware during lifecycle upgrades.
Account Administration: Manage user accounts, network permissions, share drives, and distribution lists within Microsoft Active Directory.
Compliance: Assist with local IT data calls, asset inventory tracking, and Information Assurance (IA) software updates. VIP Support: Provide dedicated, high-touch technical assistance to senior military officers and civilian executives.