Technical Support Specialist (27933)

Dahl Consulting; Ramsey (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in Ramsey, MN is seeking a Technical Support Specialist for a 3-month contract with potential for hire. The role involves providing technical support, troubleshooting hardware and software issues, and assisting with IT needs across the organization. Ideal candidates will have a solid understanding of computer systems and excellent problem-solving skills. Join a dynamic team and contribute to a supportive work environment.

Benefits

Comprehensive benefits package

Qualifications

• Minimum of three years of experience in a related IT support or technician role.
• Solid understanding of basic computer hardware and peripheral components.

Responsibilities

• Provide day-to-day support for office staff, including troubleshooting Microsoft Office products.
• Install, configure, and set up new equipment, including phones and computers.

Skills

Problem-solving

Time management

Interpersonal skills

Communication

Tools

Windows

Mac OS

Linux

Zoom

Teams

Job description

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This range is provided by Dahl Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $29.00/hr

Technical Support Specialist

Onsite in Ramsey, MN

3 month contract, targeting contract to hire

Pay Rate: $25-29/hr

Job Summary: The Technical Support Specialist will provide technical support, advice, and assistance to employees with technical, hardware, and software system problems. This position will act as a representative for internal IT needs and assist the external managed services provider with IT support as needed.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide day-to-day support for office staff, including assistance with Microsoft Office Products, video conferencing and Office 2019 products. Troubleshoot and resolve issues with company cell phones, Mitel VOIP phones, and office peripherals.
• Install, configure, and set up new equipment, including phones, printers, computers, docking stations, and other office hardware.
• Perform upgrades and decommission old hardware as needed.
• Assist machine operators, technicians, and maintenance teams to troubleshoot and resolve computer and controller issues on the production floor.
• Manage user accounts, groups, and other Active Directory tasks to ensure smooth user access and permissions.
• Provide support as needed to our managed service provider, acting as the primary liaison for IT-related needs.
• Assist with inventory and maintenance of IT supplies and equipment, ensuring efficient use of hardware and software across the organization.
• Miscellaneous tasks like assembling workstations, installing small TV’s / monitors, installing monitor stands etc.
• Maintain a high level of confidentiality with sensitive information and ensure secure handling of company data and operations.
• rain users on effective use of hardware and software, providing clear instructions and ongoing support to maximize productivity.
• Other Duties as assigned.

Skills and Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of three years of experience in a related IT support or technician role
• Solid understanding of basic computer hardware and peripheral components
• Proficient with Windows desktop operating systems (XP, 7, 8, 10, and 11) and Mac OS and cloud based communication tools (Zoom, Teams); some experience with Linux environments is preferred.
• Familiarity with Ethernet-connected surveillance camera systems is a plus
• Advanced knowledge of process improvement, software maintenance, software testing, network design and implementation, software performance tuning, network performance tuning, and database performance tuning a plus but not required.
• Strong time management and organizational skills; ability to prioritize and follow through on multiple tasks.
• Strong problem-solving skills, with the ability to anticipate, analyze, diagnose, and resolve technical issues effectively.
• Strong interpersonal and communication skills, with the ability to build rapport and work well with users at all levels of technical ability.
• Ability to utilize logical, systematic and orderly procedures to meet objectives. The ability to effectively follow-up and follow-through with tasks.
• Confident in presenting technical information clearly to both technical and non-technical audiences.
• Fast learner with the ability to absorb and retain new information quickly; high attention to detail.

Work Environment: The work environment characteristics described here are representative of those an employee may encounter while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Printing and manufacturing environment with exposure to dust, ink, solvents, vapors and loud noise.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Ability to lift and transport of moderately heavy objects such as computers and peripherals
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.

Job Functions: Every effort has been made to identify the essential functions of this position. This job description in no way states or implies that these are the only duties and responsibilities you may be required to perform. The omission of specific descriptions of duties does not exclude them from the position if work is similar, related or can be considered essential to this position. This job description is subject to change at any time.

As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Manufacturing

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