Technical Support Specialist

Boston Metal; Mesa (AZ); Remote; USD 50,000 - 75,000; Full time

Job summary

Boston Metal is seeking a Technical Support Specialist to enhance their fully remote team. This position involves providing top-tier customer support, troubleshooting technical issues, and collaborating to improve products. Ideal candidates will have strong technical know-how, superior communication skills, and a problem-solving mindset. Enjoy competitive compensation and generous benefits in a flexible, remote work environment.

Benefits

Comprehensive health, dental, and vision coverage

401(k) with company matching

Paid Time Off

Professional growth opportunities

Work from anywhere with flexible hours

Qualifications

• Strong technical know-how (preferably in relevant technologies).
• Excellent communication skills for simplifying complex concepts.
• Ability to work independently in a remote environment.

Responsibilities

• Provide top-tier support to customers via phone, email, and chat.
• Troubleshoot and resolve technical issues with innovative products.
• Document solutions and create helpful resources for customers.

Skills

Technical knowledge

Communication

Problem-solving

Job description

Technical Support Specialist (Remote) - Join Boston Metal!

Are you passionate about solving technical challenges and helping others? Boston Metal, a leader in cutting-edge metal production technology, is looking for a Technical Support Specialist to join our fully remote team!

What You'll Do :

• Provide top-tier support to customers via phone, email, and chat.
• Troubleshoot and resolve technical issues with our innovative products.
• Collaborate with internal teams to improve products and processes.
• Document solutions and create helpful resources for customers.

What We're Looking For :

• Strong technical know-how (preferably in [relevant technologies]).
• Excellent communication skills—explaining complex concepts simply.
• A problem-solving mindset with an empathetic touch.
• Ability to work independently in a remote environment.

Why Boston Metal?

• Fully Remote

Work from anywhere with flexible hours.

• Competitive Compensation

Pay that reflects your expertise.

Comprehensive health, dental, and vision coverage.

401(k) with company matching.

• Paid Time Off

Generous vacation, sick leave, and paid holidays.

• Professional Growth

Access to training and development opportunities.

Ready to help us shape the future of metal production? Apply today!

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Technical Support Specialist • Mesa, AZ, US