Technical Support Specialist

Boston Metal; Springfield (MA); Remote; USD 50,000 - 75,000; Full time

Job summary

Boston Metal is seeking a Technical Support Specialist to join their fully remote team. This role involves providing top-tier technical support, troubleshooting issues, and collaborating with internal teams to enhance product quality. Ideal candidates will have strong technical skills and excellent communication abilities, driving customer satisfaction in the innovative field of metal production.

Benefits

Competitive Compensation

Comprehensive health, dental, and vision coverage

401(k) with company matching

Generous vacation and paid time off

Flexible working hours

Access to training and development opportunities

Qualifications

• Strong technical know-how required.
• Excellent communication skills to explain complex concepts.
• Empathetic problem-solving ability.

Responsibilities

• Provide support to customers via phone, email, and chat.
• Troubleshoot technical issues with products.
• Document solutions and create customer resources.

Skills

Technical know-how

Excellent communication

Problem-solving mindset

Job description

Technical Support Specialist (Remote) - Join Boston Metal!

Are you passionate about solving technical challenges and helping others? Boston Metal, a leader in cutting-edge metal production technology, is looking for a Technical Support Specialist to join our fully remote team!

What You'll Do :

• Provide top-tier support to customers via phone, email, and chat.
• Troubleshoot and resolve technical issues with our innovative products.
• Collaborate with internal teams to improve products and processes.
• Document solutions and create helpful resources for customers.

What We're Looking For :

• Strong technical know-how (preferably in [relevant technologies]).
• Excellent communication skills—explaining complex concepts simply.
• A problem-solving mindset with an empathetic touch.
• Ability to work independently in a remote environment.

Why Boston Metal?

• Fully Remote

Work from anywhere with flexible hours.

• Competitive Compensation

Pay that reflects your expertise.

Comprehensive health, dental, and vision coverage.

401(k) with company matching.

• Paid Time Off

Generous vacation, sick leave, and paid holidays.

• Professional Growth

Access to training and development opportunities.

Ready to help us shape the future of metal production? Apply today!

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Technical Support Specialist • Springfield, MA, US