Technical Support Specialist

Boston Metal; Augusta (GA); Remote; USD 50,000 - 70,000; Full time

Job summary

Join Boston Metal as a Technical Support Specialist in a fully remote role where you'll solve technical challenges and assist customers with our cutting-edge metal production technology. This position offers competitive compensation, health coverage, and opportunities for professional growth in a flexible working environment.

Benefits

Comprehensive health, dental, and vision coverage

401(k) with company matching

Generous vacation, sick leave, and paid holidays

Access to training and development opportunities

Qualifications

• Strong technical know-how (preferably in relevant technologies).
• Excellent communication skills.
• A problem-solving mindset with an empathetic touch.

Responsibilities

• Provide top-tier support to customers via phone, email, and chat.
• Troubleshoot and resolve technical issues with our products.
• Document solutions and create helpful resources.

Skills

Technical know-how

Communication skills

Problem-solving

Job description

Technical Support Specialist (Remote) - Join Boston Metal!

Are you passionate about solving technical challenges and helping others? Boston Metal, a leader in cutting-edge metal production technology, is looking for a Technical Support Specialist to join our fully remote team!

What You'll Do :

• Provide top-tier support to customers via phone, email, and chat.
• Troubleshoot and resolve technical issues with our innovative products.
• Collaborate with internal teams to improve products and processes.
• Document solutions and create helpful resources for customers.

What We're Looking For :

• Strong technical know-how (preferably in [relevant technologies]).
• Excellent communication skills—explaining complex concepts simply.
• A problem-solving mindset with an empathetic touch.
• Ability to work independently in a remote environment.

Why Boston Metal?

• Fully Remote

Work from anywhere with flexible hours.

• Competitive Compensation

Pay that reflects your expertise.

Comprehensive health, dental, and vision coverage.

401(k) with company matching.

• Paid Time Off

Generous vacation, sick leave, and paid holidays.

• Professional Growth

Access to training and development opportunities.

Ready to help us shape the future of metal production? Apply today!

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