Technical Support Specialist

Boston Metal; Irving (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

Boston Metal is seeking a Technical Support Specialist to join their fully remote team. This role involves providing exceptional customer support, troubleshooting technical issues, and collaborating with internal teams to enhance product quality. Candidates should possess strong technical skills and excellent communication abilities, with a focus on problem-solving in a remote setup. Enjoy competitive compensation and comprehensive benefits while working from anywhere with flexible hours.

Benefits

Fully Remote

Competitive Compensation

Comprehensive health, dental, and vision coverage

401(k) with company matching

Generous vacation, sick leave, and paid holidays

Access to training and development opportunities

Qualifications

• Strong technical know-how (preferably in relevant technologies).
• Excellent communication skills—explaining complex concepts simply.
• A problem-solving mindset with an empathetic touch.

Responsibilities

• Provide top-tier support to customers via phone, email, and chat.
• Troubleshoot and resolve technical issues with our innovative products.
• Document solutions and create helpful resources for customers.

Skills

Technical know-how

Communication skills

Problem-solving mindset

Job description

Technical Support Specialist (Remote) - Join Boston Metal!

Are you passionate about solving technical challenges and helping others? Boston Metal, a leader in cutting-edge metal production technology, is looking for a Technical Support Specialist to join our fully remote team!

What You'll Do :

• Provide top-tier support to customers via phone, email, and chat.
• Troubleshoot and resolve technical issues with our innovative products.
• Collaborate with internal teams to improve products and processes.
• Document solutions and create helpful resources for customers.

What We're Looking For :

• Strong technical know-how (preferably in [relevant technologies]).
• Excellent communication skills—explaining complex concepts simply.
• A problem-solving mindset with an empathetic touch.
• Ability to work independently in a remote environment.

Why Boston Metal?

• Fully Remote

Work from anywhere with flexible hours.

• Competitive Compensation

Pay that reflects your expertise.

Comprehensive health, dental, and vision coverage.

401(k) with company matching.

• Paid Time Off

Generous vacation, sick leave, and paid holidays.

• Professional Growth

Access to training and development opportunities.

Ready to help us shape the future of metal production? Apply today!

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Technical Support Specialist • Irving, TX, US