Technical Support Specialist

MyDoorView; Phoenix (AZ); Remote; USD 50,000 - 70,000; Full time

Job summary

MyDoorView is seeking a Technical Support Specialist to join their remote team in Phoenix, Arizona. This role involves providing technical assistance, troubleshooting issues for users, and enhancing product reliability. Ideal candidates should possess strong communication skills and a technical background, especially in security systems and networking. This is an exciting opportunity to grow within a supportive and innovative team focused on smart building technology.

Benefits

Competitive compensation and benefits package

Flexible remote work options

Unlimited DTO (Discretionary Time Off)

Qualifications

• 3+ years in technical support or field service role.
• Solid understanding of basic networking concepts.
• Ability to read wiring diagrams.

Responsibilities

• Provide Tier 1 and Tier 2 technical support via phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues.
• Document solutions for knowledge base.

Skills

Customer empathy

Strong communication

Organizational skills

Technical aptitude

Time management

Tools

HubSpot

Salesforce

Zendesk

Job description

About MyDoorView

MyDoorView is a leading provider of smart video intercom and access control solutions designed for modern buildings, multifamily communities, and commercial properties. Our cloud-based platform simplifies access, enhances security, and improves the user experience for residents, visitors, and property managers alike. We are growing rapidly and looking to expand our support team with passionate professionals who thrive in a fast-paced, customer-first environment. *This is a remote position based out of Phoenix, Arizona.

Position Overview

The Technical Support Specialist is a key member of the MyDoorView support team, responsible for assisting dealers, installers, and end users with technical issues, system configurations, and troubleshooting related to our video intercom and access control solutions. This role requires strong communication skills, a customer-focused mindset, and a technical aptitude to resolve issues efficiently and professionally.

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support via phone, email, and chat to MyDoorView dealers, partners, and end users
• Diagnose and troubleshoot hardware, software, and network issues related to MyDoorView devices, web portal, and mobile app
• Guide dealersthrough product installations, configuration steps, and firmware or software updates
• Utilize support tools and CRM platforms (e.g., HubSpot) to track and resolve support tickets in a timely manner
• Document solutions and contribute to internal knowledge base and customer-facing FAQs
• Monitor and identify recurring issues and trends to proactively improve product reliability and customer satisfaction
  
  

Qualifications

Required:

• 3+ years in a technical support, help desk, or field service role (preferably in access control, security systems, or related technology)
• Solid understanding of basic networking concepts (IP addressing, PoE, firewalls, etc.)
• Ability to read wiring diagrams and familiarity with low-voltage hardware installation
• Excellent communication and interpersonal skills with a strong sense of customer empathy
• Strong organizational and time management skills
• Comfortable working independently and managing multiple priorities in a remote environment
  
  

Preferred:

• Experience supporting IP-based intercoms, cloud-based access control systems (e.g., Brivo, PDK), or surveillance solutions
• Familiarity with CRM or ticketing systems such as HubSpot, Salesforce, or Zendesk
• Basic understanding of APIs and system integrations
  
  

Why Join MyDoorView?

• Competitive compensation and benefits package
• Flexible remote work options
• Opportunity to work with an innovative and growing team in the smart building technology space
• Fast-paced environment with room for professional growth and development
• A supportive team culture focused on integrity, collaboration, and customer success
• Unlimited DTO (Discretionary Time Off) – We trust our team to take the time they need to recharge
  
  

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