Integrations & Technical Support Specialist (Remote)

ezCater; United States; Remote; USD 47,000 - 69,000; Full time

Job summary

A leading technology company, ezCater, is seeking an Integrations & Technical Support Specialist for remote work. This role requires strong troubleshooting abilities and exceptional communication skills to assist with API integrations, ensuring smooth operations across restaurant partners. You will collaborate closely with various teams, engaging in training and support activities while managing client relations.

Benefits

Flexible PTO

Health and dental insurance

401K with company match

Stock options

Work-life balance

Innovative work environment

Qualifications

• Ability to resolve issues under pressure.
• Understanding of API integrations.
• Curiosity and creativity for operational challenges.

Responsibilities

• Onboard new API integrations with vendors.
• Provide technical training and support.
• Document and troubleshoot integration processes.

Skills

Troubleshooting API processes

Communication skills

Problem-solving

Job description

Integrations & Technical Support Specialist (Remote)

Join to apply for the Integrations & Technical Support Specialist (Remote) role at ezCater

Integrations & Technical Support Specialist (Remote)

Join to apply for the Integrations & Technical Support Specialist (Remote) role at ezCater

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ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.

The Integrations & Technical Support Specialist at ezCater plays a crucial role within the Partner Solutions team, focusing on the onboarding and support of API integrations with restaurant brands and third-party vendors. A notable highlight of this role is the opportunity to provide technical training and troubleshoot integration issues, ensuring seamless connectivity in ezCater's extensive food delivery network. This position not only enhances technical knowledge but also allows for significant cross-functional collaboration with various internal teams.

What You'll Do

• Work with restaurant brands and third party vendors to onboard new API integrations.
• Diagnose and resolve issues originating from the API processes.
• Provide technical training to internal and external teams as needed.
• Document and troubleshoot API integration processes.
• Work alongside Project Managers, Implementation Consultants, Trainers and Technical Leads, and support the rest of the company on cross-functional team issues when required.
• Regularly engage with clients & vendors dispersed across North America, using email, video conferencing, and screen sharing.
• Identify and execute on opportunities for personal learning and engagement.
• Test API integrations during onboarding and software development cycles as needed.
  
  

What You Have

• Ability to resolve issues under pressure
• Ability to understand how data relates to business needs / objectives
• Understanding of API integrations
• Exceptional communication skills
• Extensive curiosity and creativity to help solve complex operational catering challenges relating to integrations
• Understanding or willingness to learn REST & GraphQL based API integrations and ability to interpret JSON/XML/GraphQL
• Operational understanding of technical integrations including experience troubleshooting
  
  

The national cash compensation range for this role is $47,800 - $68,600*

• Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).
  
  

Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get From Us

You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony.

Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, Relish (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.

For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.

#BI-Remote

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Technology, Information and Internet

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