Technical Support Specialist 3 - Remote

Lensa; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading security solutions provider is seeking a Technical Support Specialist to support new security systems including Access Control and CCTV. This full-time role involves programming, troubleshooting, direct customer interaction, and ongoing support. The ideal candidate will have a passion for service, advanced technical skills, and the ability to manage multiple projects. Enjoy comprehensive benefits and a supportive work environment as you excel in your career.

Benefits

Paid holidays and time off

Medical, dental, and vision insurance

401K matching

Tuition reimbursement

Company vehicle or reimbursement

Paid parental leave

Qualifications

• 5+ years related experience, including PACOM security systems preferred.
• Experience with databases and networking.
• Knowledge of physical security and door hardware is a plus.

Responsibilities

• Support new security systems including installation and programming.
• Interact directly with construction teams and subcontractors.
• Manage multiple projects including testing and training.

Skills

Customer service

Technical skills in electronic security systems

Programming

Troubleshooting

Problem-solving

Communication

Organizational skills

Education

High School diploma or GED

Tools

MS Office

SQL

Job description

Be among the first 25 applicants

Lensa partners with DirectEmployers to promote this job for Convergint.

Description

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Technical Support Specialist to join our culture. You will support new security systems including Access Control, CCTV, Intrusion, Intercom, network devices, and ongoing service support. Responsibilities also include programming security platforms, database migration, data import/export, system customization, and physical installation of controllers and field devices. You will interact directly with the construction team on-site, provide instructions to subcontractors and device installers, demonstrate equipment, train customers, and assist with close-out documentation and continued support. As a Technical Support Specialist, you will be part of a dynamic team that fosters growth alongside the company's growth.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity committed to growth, accountability, and results. You seek to join an organization with a positive culture that embraces equal opportunity and allows everyone to be their best at work and home. You aim to grow with us and excel as a Technical Support Specialist.

Who We Are

With 20 years of growth and performance, our mission is to be our customer's best service provider. We value diversity, built upon 10 core Values and Beliefs that drive our culture, making us the #1 global, serviced-based systems integrator. We pride ourselves on protecting lives and assets with our solutions.

What You’ll Do with “Our Training and Your Experience”

• Participate in our Recruit Awesome People program to promote our colleague-first culture and refer top talent.
• Respond to customer service, maintenance, emergency, and after-hours calls; diagnose, troubleshoot, repair, and debug systems. Install projects as needed.
• Follow all safety regulations, complete daily safety reports, and participate in safety discussions.
• Program security applications, network devices, CCTV, and recording equipment.
• Demonstrate equipment, commission new systems, analyze performance, and write routine programs.
• Consult with supervisors on system issues, mentor junior team members, and work closely with project teams.
• Advise on customer satisfaction, product performance, and installation standards.
• Manage multiple projects, including programming, testing, training, and support.
• Identify project risks, communicate, and help develop mitigation strategies.
• Coordinate with project managers, contribute to quality improvements, and ensure customer satisfaction.
• Maintain effective communication with team members and stay informed on company policies.
• Perform other duties as required.

What You’ll Need

• Exceptional customer service skills and the ability to work under pressure.
• Advanced technical skills in electronic security systems.
• Programming, troubleshooting, and problem-solving skills.
• Strong verbal, written, and interpersonal communication skills.
• Organizational skills to handle multiple projects.
• Proficiency in MS Office, spreadsheets, and data management.
• Experience with SQL, databases, and networking (advanced preferred).
• Knowledge of physical security and door hardware, relay logic, and training abilities.

Company Benefits

We offer a supportive, inclusive environment with programs and benefits such as:

• Paid holidays, time off, and fun days.
• Medical, dental, vision, life, and disability insurance.
• Wellness programs, 401K matching, tuition reimbursement.
• Company vehicle or reimbursement, CSR days, cell phone reimbursement, paid parental leave.

Requirements

High School diploma or GED; 5+ years related experience, including PACOM security systems and electronic/security industry experience.

Convergint is an Equal Opportunity Employer. Learn more at our careers site.

Compensation Range: $36 - $44/hour. Salary varies by location, skills, and experience.

For more info on your rights, see the EEOC poster and the Know Your Rights notice.

If you have questions, contact [e-mail].

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting