Technical Support Specialist - Detroit

ZipRecruiter; Detroit (MI); Remote; USD 65,000 - 85,000; Full time

Job summary

ZipRecruiter is seeking a Medical Laboratory Scientist/Technical Support Specialist to ensure customer satisfaction with laboratory instruments and software solutions. This role requires a strong technical understanding and a commitment to delivering top-tier service across various regions. The position includes extensive travel, excellent benefits, and competitive compensation.

Benefits

Comprehensive health, dental, and vision plans

Flexible spending accounts

401(k) with match

Paid time off and holidays

Company vehicle program

Qualifications

• 5+ years experience as a clinical laboratory technologist with hands-on coagulation testing exposure.
• Valid driver's license and willingness to travel over 80%.
• Compliance with customer-mandated COVID-19 vaccination requirements.

Responsibilities

• Maintain expert-level product knowledge to assist internal teams and clients.
• Perform validation of new instrument installations.
• Support sales initiatives through live demonstrations and training sessions.

Skills

Analytical skills

Presentation skills

Technical documentation understanding

Bilingual proficiency

Education

Bachelor's degree in a related scientific discipline

MT(ASCP) certification

Tools

Microsoft Office Suite

Job description

Job Description: Medical Laboratory Scientist; Technical Support Specialist

Locations: Detroit, MI; Northern, TX; Sioux Falls, SD; Greater New England; Central NJ; Parsippany, NJ; San Francisco Bay Area

Field-Based; Full Time

ABOUT

We are seeking a dedicated Medical Laboratory Scientist/Technical Support Specialist to deliver top-tier service for a complete portfolio of laboratory instruments, consumables, and software solutions. This role will support pre- and post-sales activities to ensure outstanding customer satisfaction within a defined territory.

This client is an international powerhouse, providing essential medical equipment around the world. The position offers flexibility of home location, excellent benefits including a company car (usually within 6 months to 2 years old), family medical coverage, and more.

We are looking for individuals with a solid technical understanding of lab equipment, eager to learn, and comfortable in a customer-facing environment. Multiple locations are available, so please apply even if your preferred location is not listed above.

ROLES, DUTIES & RESPONSIBILITIES

• Maintain expert-level product knowledge to assist internal teams and external clients.
• Perform validation of new instrument installations to ensure timely activation and customer readiness.
• Execute reagent lot transfers in accordance with contractual requirements, both on-site and remotely.
• Collaborate with cross-functional teams to troubleshoot instrument, reagent, and software issues following established escalation procedures.
• Support sales initiatives through live demonstrations, training sessions, and technical presentations.
• Use standardized marketing materials for product and competitor comparisons, coordinating custom requests through the Technical Services Manager.
• Manage ongoing customer relationships and coordinate handoffs when assistance is required outside the primary territory.
• Keep CRM entries current with all customer interactions, account updates, and equipment inventories.
• Provide customers with the latest procedural guidelines and standard operating procedures.
• Identify opportunities for expanded testing menus or equipment upgrades and relay leads to the sales team.
• Deliver telephone support for technical inquiries and special projects as assigned.

QUALIFICATIONS AND REQUIREMENTS

• Bachelor's degree in a related scientific discipline or equivalent experience.
• MT(ASCP) certification or comparable credential strongly preferred.
• Minimum of five years experience as a clinical laboratory technologist, with hands-on coagulation testing exposure.
• Valid driver's license and willingness to travel over 80%, including overnight and air travel. Travel requirements depend on employee's home location; central locations require less travel.
• Bilingual proficiency in English and Spanish is a plus.
• Proficient in Microsoft Office Suite, particularly Excel.
• Excellent presentation skills for technical and non-technical audiences.
• Strong analytical skills to interpret data, troubleshoot issues, and draw valid conclusions.
• Ability to understand detailed technical documentation, formulas, and scientific data.
• Compliance with customer-mandated COVID-19 vaccination requirements, unless legally exempt.

BENEFITS & COMPENSATION

• Competitive salary range: $65,000 - $85,000 annually (DOE and location)
• Comprehensive health, dental, and vision plans
• Flexible spending accounts and 401(k) with match
• Paid time off, holidays, and leave programs
• Eligibility for bonus
• Company vehicle program