Technical Support Specialist

Net2Source Inc.; Orem (UT); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company, Net2Source Inc., is seeking a Technical Support Specialist for a remote contract role. You will provide technical assistance for customer inquiries regarding various security products while working within a dynamic team environment. Candidates must be fluent in French and possess a strong technical background along with excellent communication skills.

Qualifications

• Experience in dealing with hardware and software issues.
• Tech-savvy individuals who can navigate IT and interactive communication tools.
• Action-oriented, self-starter takes initiative to resolve issues.

Responsibilities

• Conduct telephone support of the Qolsys, DSC and Sur-Gard range of products.
• Respond to customer calls daily professionally and efficiently.
• Provide support for the Johnson Control Security Products Intrusion product range.

Skills

Fluent in French

Strong Technical Background

Problem-Solving

Interpersonal Skills

Education

Associative Degree or equivalent

Job description

This range is provided by Net2Source Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$26.00/hr - $26.00/hr

Direct message the job poster from Net2Source Inc.

Providing Workforce Solutions for Aerospace, Semiconductor, and engineering clients. Please feel free to drop in your resume at…

Net2Source is a Global Workforce Solutions Company headquartered in NJ, USA with its branch offices in the Asia Pacific Region. We are one of the fastest-growing IT Consulting companies in the USA and we are hiring a "Technical Support Specialist” for one of our clients. We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil and gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering discuss.

Job Title: Technical Support Specialist

Location: Remote role

Duration: 06 Months Contract (Possible Extension)

Pay rate: $26.00 an hour on W2

What you will do

The Technical Support Technician will be responsible for conducting the telephone support of the Qolsys, DSC and Sur-Gard range of products. The position will report to our Intrusion Technical Support Manager, NA.

As a member of this team, you will work within a dynamic environment that provides a platform for you to have an immediate impact.

How you will do it

As a Technical Support Specialist, you will be responsible for responding to customer calls daily professionally and efficiently, dealing with and resolving issues within SLA times, providing support for the Johnson Control Security Products Intrusion product range, working on both application software and hardware products, providing feedback to customer, colleagues and managers and evaluation of products.

As a key player of the NA Technical Support Team, you will work within a dynamic environment that provides a platform for you to have a considerable impact on JCI processes and products. You are an important function in the R&D organization with a positive team-player attitude combined with a multi-interface approach.

What we look for

(Required)

• Fluent in French is required)

• Strong Technical Background or Associative Degree or equivalent would be preferred.

• Tech-savvy individuals who can navigate IT and interactive communication tools.

• Experience in dealing with hardware and software issues.

• Action-orientated, self-starter takes initiative to resolve issues.

• Strong communication, interpersonal and problem-solving skills.

• Highly motivated, and able to develop resilient and positive professional relationships.

• Quick learner and team worker who provides effective communication to key stakeholders.

Regards,

Md Nawab

Technical Recruiter

Net2Source Inc.

Global HQ Address – 7250 Dallas Pkwy, Suite 825 Plano, Texas 75024

Office: [phone] x Ext 322 | Cell: [phone]| Fax: [phone]|

Email: [e-mail]

Web: www.net2source.com | Social: Facebook | Twitter | LinkedIn

About Net2Source, Inc.

Net2Source is an employer-of-choice for over 2200+ consultants across the globe. We recruit top-notch talent for over 40 Fortune and Government clients coast-to-coast across the U.S. We are one of the fastest-growing companies in the U.S. and this may be your opportunity to join us!

Want to read more about Net2Source? Visit us at www.net2source.com

Disclaimer: This message is sent to you because your resume either exists on one of the Job Portal databases or you have applied against one of our job listings. If you are not interested in receiving more emails like this you can unsubscribe from Net2Source mailing list. To unsubscribe from Net2Source mailing list, click here

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Consumer Services and IT System Installation and Disposal

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