TECHNICAL SUPPORT SPECIALIST

US-Naval-Sea-Systems-Command; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Job summary

US Naval Sea Systems Command is seeking an IT specialist with proven expertise in coordinating IT service delivery, managing IT asset inventories, and administering telecommunications services. The role also involves IT procurement and financial actions to support mission-critical IT operations within federal guidelines.

Qualified candidates will demonstrate strong written and oral communication, accountability, and the ability to manage IT projects from initiation to sustainment, ensuring

Qualifications

• Specialized experience at NH-02/GS-11 level or equivalent in Federal service or private/public sector.
• Experience coordinating IT service delivery between end-users and an enterprise IT provider.
• Experience managing IT asset inventories through the asset lifecycle.
• Experience administering telecommunications services (e.g., device issuance, email config).
• Experience executing IT procurement and financial actions (procurement requests, invoicing).

Responsibilities

• Coordinate IT service delivery between end-users and enterprise IT service provider.
• Manage IT asset inventories and lifecycle accountability records.
• Support telecom services, device issuance, and troubleshooting user issues.
• Assist with IT procurement and budgeting, including invoice reviews and expenditures.

Skills

IT Service Delivery

Asset Inventory

Telecommunications

Procurement & Budgeting

Job description

Your resume must also demonstrate at least one year of specialized experience at or equivalent to the NH-02 (or GS-11 equivalency) grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following:

• Experience coordinating IT Service Delivery: Acting as a liaison between end-users and an enterprise IT service provider to manage service requests, track trouble tickets, and resolve technical issues.
• Experience managing IT Asset Inventories: Using enterprise systems to process user requests for IT hardware or software, track asset assignments, and maintain accountability records through an asset's lifecycle.
• Experience administering Telecommunication Services: Supporting a mobile device program by issuing devices, troubleshooting common user problems (e.g., email configuration), or processing provider invoices for review.
• Experience executing IT Procurement and Financial Actions: Assisting with the management of a technology budget by submitting procurement requests, tracking expenditures against task orders, or validating invoices for accuracy before payment.

- AND -

• Written Communication: Conveys written information in a clear, concise, organized, and convincing manner for the intended audience, using correct English grammar, punctuation, and spelling. Expresses thoughts persuasively and uses effective modes to reinforce message retention.
• Oral Communication: Demonstrates ability to clearly and effectively articulate, present, and promote varied ideas and issues (to include sensitive or controversial topics) before a wide range of audiences. Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.
• Accountability: Manages programs and fosters an environment that administers all resources in a manner that instills public trust while accomplishing the mission. Monitors progress and evaluates outcomes to improve organizational efficiency and effectiveness. Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and ensures sound management processes and procedures are in place, ensuring that national interests are well served. Accepts responsibility for mistakes. Complies with established control systems and rules.
• Information Technology Operational Performance Measurement and Management: Conduct periodic performance assessments to ensure that information technology (IT) activities, processes, or components are achieving desired results.
• Information Technology Policy and Planning: Develop and promulgate Information Technology strategy, policy, guidance, and plans. Monitor to ensure consistency and compliance.
• Information Technology Project Management: Execute an information technology project from initiation to sustainment to fulfill established requirements that meet specified business missions.

Additional qualification information can be found from the following Office of Personnel Management website.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.