IT Specialist (IT Service Management)

US Federal Communications Commission; Washington (District of Columbia); On-site; USD 120,000 - 150,000; Full time

Job summary

The US Federal Communications Commission (FCC) ITSM and IT Service Desk group, in the Office of the CIO, located in Washington, DC, seeks qualified candidates for a GS-14 level IT service management position. Relocation expenses are not paid and the vacancy may be used to fill additional positions within 90 days.

Applicants must meet the specialized experience requirements, including coordinating technical support activities, analyzing IT policies, and ensuring secure, reliable end-user IT

Qualifications

• Required competencies include attention to detail, customer service, decision making, information management, interpersonal skills, oral communication, problem solving, teamwork and technical competence.
• Specialized experience at the GS-13 level is required, with defined areas of IT service delivery and contract oversight knowledge.

Skills

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Job description

This position is in theITSM and IT Service Desk group, Office of the Chief Information Officer (OCIO), Office of the Managing Director (OMD), Federal Communications Commission (FCC), located in Washington, DC.

RELOCATION EXPENSES WILL NOT BE PAID.

THIS VACANCY ANNOUNCEMENT MAY BE USED TO FILL ADDITIONAL POSITIONS WITHIN 90 DAYS.

Interested candidates should be passionate about the ideals of our American republic, committed to upholding the rule of law and the U.S. Constitution, and committed to improving the efficiency of the Federal government. Hiring decisions will not be based on race, sex, color, religion, or national origin.

Applicants must meet eligibility and qualification requirements by the closing date of this announcement. Current Federal employees asking to be considered under Merit Promotion procedures must meet time-in-grade requirements by the closing date of this announcement.

Candidates must meet all of the specialized experience requirements outlined below in order to be deemed as qualified.

GS-14

Required Competencies

Attention to Detail/Customer Service/Decision Making/Information Management/Interpersonal Skills/Oral Communication/Problem Solving/Teamwork/Technical Competence

AND

Specialized Experience

In order to be deemed as qualified, candidates must have one year of specialized experience which is equivalent to the GS-13 level in the Federal service. Specialized experience is defined as follows:

• 1. Experience identifying recurring incident patterns, initiating root cause analysis, and tracking corrective actions to completion.
• 2. Experience coordinating technical support activities to maintain secure, compliant, and reliable end-user IT services.
• 3. Experience evaluating IT policies, standards, or technical solutions; and collaborating with customers/stakeholders to identify technology requirements; and resolving IT issues.
• 4. Experience troubleshooting and resolving complex IT problems related to delivery of services and managing projects from development through implementation.
• 5. Experience remaining current with evolving ITIL best practices, including emerging guidance from ITIL v5, ensuring that IT service management processes that continue to align with modern industry standards.
• 6. Experience contributing to contract oversight activities, contract documentation creation, contract evaluations, and other contract related activities to include serving as a COR.

PART-TIME OR UNPAID EXPERIENCE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

SME REVIEW

In order to be deemed as qualified, candidate's resumes must demonstrate the required all required competencies as listed above. Candidates must first receive a minimally eligible score of 70 as a result of the scored resume review conducted by the subject matter expert.