Technical Support Specialist

TRC Talent Solutions; Ocala (FL); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health and dental coverage

401(k) match

Broad tech exposure

Job summary

TRC Talent Solutions is hiring an Entry Level Tech Support Specialist in Ocala, FL. The role is fully on-site, with responsibilities spanning hardware/software troubleshooting, installations, and customer support.

The ideal candidate has 1–3 years in related tech roles and a Bachelor's in computer technology or a related field. Expect a structured schedule and opportunities to grow across hardware, networking, SQL, QA, and field support.

Qualifications

• 1–3 years in computer repair or technical support.
• Strong PC hardware troubleshooting skills and Windows OS knowledge.
• Experience installing or supporting hardware, networking gear, or systems.
• Lift up to 20 pounds and travel ~10% for installations.

Responsibilities

• Install, configure, and troubleshoot PC hardware and Windows OS.
• Provide Tier II support via phone, remote, and onsite visits.
• Diagnose and repair hardware, software, networking, and electronics issues.
• Install and configure SQL Express, IIS, and proprietary apps.
• Perform onsite installation, maintenance, and upgrades.
• Train customers on system operation and software usage.
• Assist with QA testing, validation, and documentation.
• Collaborate with Sales, Engineering, and Operations on solutions.
• Maintain inventory records and service logs.

Skills

Computer repair

Hardware support

Windows OS

Travel up to 10%

Education

Bachelor's degree in computer technology

Tools

Microsoft SQL Express

IIS

Windows environments

Job description

TRC Talent Solutions is Hiring an Entry Level Tech Support Specialist

Looking to launch or grow your career in technology? TRC Talent Solutions is hiring an Entry Level Tech Support to join an innovative technology team in Ocala, FL. This is a hands-on technical role where you'll troubleshoot hardware and software issues, configure computer systems, support customers, and assist with installations both in-house and onsite.

• Location: Ocala, FL | Fully On-Site
• Salary: Starting at $40,000- $45,000/year (DOE)
• Schedule: Monday–Friday | 8:00 AM–5:00 PM EST

What You Will Be Doing

• Install, configure, and troubleshoot PC hardware, Windows operating systems, and proprietary software
• Provide Tier II technical support to customers via phone, remote assistance, and onsite visits
• Diagnose and repair hardware, software, networking, wiring, and electronic equipment issues
• Install and configure Microsoft SQL Express, IIS, Windows environments, and proprietary applications
• Perform onsite installation, maintenance, and upgrades of customer equipment and systems
• Train customers on system operation, maintenance procedures, and software functionality
• Assist with QA testing, system validation, and technical documentation
• Collaborate with Sales, Engineering, and Operations teams to implement customer solutions
• Maintain accurate inventory records, service documentation, and repair logs

What We're Looking For

• 1–3 years of experience in computer repair, hardware support, electronics, or technical support
• Strong knowledge of PC hardware troubleshooting and Windows operating systems
• Experience installing or supporting hardware, networking equipment, or technical systems
• Comfortable lifting up to 20 pounds and working in workshop or test bench environments
• Ability to travel approximately 10% nationwide for customer installations and support
• Bachelor's degree in computer technology, Information Technology, Electronics, or a related field

Why You'll Love This Opportunity

• Competitive benefits package including health and dental coverage
• 4% 401(k) match after 90 days
• Gain experience across hardware repair, networking, SQL, QA testing, and field support

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.