Desktop Support Technician – Tier 2

Private Label Staff; Tallahassee (FL); On-site; USD 46,000 - 62,000; Full time

Job summary

Private Label Staff in Tallahassee, FL is seeking an experienced IT Support Specialist / Tier 2 to deliver onsite technical support in a large enterprise environment. The role covers hardware, Microsoft apps, operating systems, mobile devices, printers, AV gear, and end-user issue resolution.

The ideal candidate has strong troubleshooting skills and can own issues through resolution, working independently while collaborating with the IT team.

Qualifications

• 2+ years installing, maintaining, and supporting workstation hardware.
• 2+ years of customer service and technical support experience with Microsoft Office 365 and Windows.
• Certifications such as CompTIA A+ or Network+ or equivalent.
• Associate or Bachelor's degree in Computer Science, Information Technology, or related field.
• High school diploma or equivalent required.

Responsibilities

• Provide Tier 2 technical support for hardware, software, OS, and IT issues.
• Troubleshoot and resolve medium- to high-complexity problems.
• Install, configure, maintain, and support desktop/workstation hardware.
• Install and support software applications and operating systems.
• Support Microsoft products including Windows, Office 365, and Outlook.
• Monitor Service Desk queue and resolve tickets.
• Diagnose issues and perform root-cause analysis.
• Assist with AV and video conferencing equipment.
• Coordinate service calls for warranty and non-warranty equipment.
• Maintain technical documentation and knowledge base.
• Assist with IT projects and cross-team coordination.
• Provide informal end-user training and guidance.
• Suggest procedures to prevent recurring issues.

Skills

Troubleshooting

Customer service

Communication

Ticketing systems

Team collaboration

Education

Associate or Bachelor's in CS/IT or related field

High school diploma or equivalent

Certifications such as CompTIA A+/Network+

Tools

Service Desk software

Microsoft Office 365

Windows OS

Printer & AV hardware

Video conferencing tech

Job description

Location: Tallahassee, FL – Onsite
Employment Type: Full-Time Contract
Schedule: Monday–Friday with flexibility between 7:00 AM–7:00 PM; occasional Saturday/on-call coverage may be required
Contract Term: Through June 2027 with potential for renewal

Position Overview

We are seeking an experienced IT Support Specialist / Tier 2 Support Technicianto provide onsite technical support within a large enterprise environment in Tallahassee, Florida.

This position will provide hands‑on support for computer hardware, Microsoft applications, operating systems, mobile devices, printers, audiovisual equipment, and other workplace technology. The ideal candidate has strong troubleshooting skills, enjoys working directly with end users, and is comfortable taking ownership of technical issues through resolution.

Key Responsibilities

• Provide Tier 2 technical supportfor hardware, software, operating systems, and related IT issues.
• Troubleshoot and resolve medium‑to‑high complexity technical problems.
• Install, configure, maintain, and support desktop and workstation hardware.
• Install and provide technical support for software applications and operating systems.
• Support Microsoft products, including Windows, Microsoft Office/Office 365, and Outlook.
• Monitor the Service Desk queue and resolve assigned support tickets.
• Diagnose hardware and software issues and perform root cause analysis.
• Support networked printers, smartphones, and other IT hardware.
• Assist users with specialized software applications.
• Coordinate service calls and repairs for warranty and non‑warranty equipment.
• Provide support for audiovisual (AV) and video conferencing (VC) equipment, including setup and troubleshooting.
• Maintain accurate technical documentation and contribute to the team's knowledge base.
• Assist with IT projects and coordinate with other technical teams as needed.
• Provide technical guidance and informal training to end users.
• Recommend procedures and controls that can help prevent recurring technical issues.

Required Qualifications

Candidates should meet one or more of the following:

• 2+ years of experience installing, maintaining, and supporting workstation hardware; or
• 2+ years of customer service and technical support experience working with Microsoft Office 365 and Windows operating systems; or
• Relevant technical certifications, such as CompTIA A+, CompTIA Network+, or similar workstation-support certifications; or
• Associate or Bachelor's degree in Computer Science, Information Technology, or a closely related field.
• High school diploma or equivalent required.

Technical Skills

The ideal candidate will have experience with:

• Microsoft Windows
• Microsoft Office / Microsoft 365
• Microsoft Outlook
• Desktop and laptop hardware
• Software installation and configuration
• PC hardware and firmware
• LAN/WAN environments
• Networked printers
• Smartphones and mobile devices
• Service Desk / ticketing systems
• Audio/Visual equipment
• Video conferencing technology
• Hardware and software troubleshooting

What We're Looking For

We're looking for someone who can take ownership of technical issues and work through problems independently while still collaborating effectively with a larger IT team.

Successful candidates should have:

• Strong troubleshooting and problem‑solving skills
• Excellent customer service skills
• Clear written and verbal communication
• Ability to prioritize and manage multiple support requests
• Ability to document technical issues and resolutions
• Strong organizational skills
• Initiative and ability to work with limited direction
• Ability to work effectively as part of a technical support team

This position is 100% onsite in Tallahassee, Florida. Remote or hybrid work is not available.