Technical Support Specialist

Topcon Positioning Systems; Oakland (NJ); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer match

Tuition reimbursement

Paid holidays

Personal time off

Sick time

Job summary

Topcon Healthcare in Oakland, NJ is seeking a proficient Technical Support Specialist for a 100% onsite role. You will provide skilled technical assistance to customers, troubleshoot products, and support projects globally from our headquarters.

Requirements include a BS/AS in Electronic Technology or related field, knowledge of SQL/ Networking, and strong communication skills. Spanish skills are a plus; strong IT background is essential.

Qualifications

• BS degree or AS in Electronic Technology, Biomedical Technology, Computer Science or equivalent.
• Preferred engineering degree such as Biomedical, Electrical, or Mechanical.
• Basic knowledge of SQL, Networking and Microsoft Windows and Microsoft Office.
• Good written & verbal communication skills.
• Good organization skills and multitasking ability.
• Negotiation, people, and critical thinking skills.
• Knowledge of medical device preventative maintenance and repair.

Responsibilities

• Provide professional assistance to clients via telephone.
• Troubleshoot and repair Topcon products in house and at customer sites.
• Provide remote assistance via internet or phone.
• Provide technical and clinical support to customers, distributors and employees.
• Work under minimal supervision.
• Escalate and track RMAs for repair.

Skills

Strong IT background

SQL basics

Networking

Windows & Microsoft Office

Customer-facing communication

Multitasking

Spanish language

Technical troubleshooting

Medical device knowledge

Education

BS in Electronic Technology

AS in Biomedical Technology

BS/AS in Computer Science (or equivalent)

Tools

MS Windows

SQL

Networking

MS Office

Job description

For over 90 years, Topcon’s vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients’ health and quality of life.

We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by capturing clear images with the push of a button.

By joining Topcon Healthcare, you become part of a growing, diverse, global team. With office locations throughout North America, whether you are on-site, remote, or hybrid, our culture empowers you to contribute to company and personal success each day. At Topcon Healthcare, you can grow your career, gain new perspectives, and help address society’s most pressing challenges.If you have drive, passion, and a desire to be part of a collaborative team, we want to hear from you.

At Topcon Healthcare, we don’t wait for the future. We invent it. Join us.

Learn more about working with us at topconcareers.com

We are seeking a proficient, customer-oriented Technical Support Specialist to join our dedicated support team! This pivotal role delivers skillful technical assistance to our customers, resolves inquiries effectively, ensures seamless interactions with our range of products/services, and supports newly implemented projects on a global level. This role is 100% onsite and based out of our headquarters in Oakland, NJ.

Job Duties:

• Provide professional assistance to clients in answering inquiries, and interpreting resource catalogs via telephone.
• Troubleshoot and repair Topcon products in house and at the customer’s site.
• Provide remote assistance via internet connection or phone.
• Provide technical and clinical support to customers, distributors and employees.
• Work under minimal supervision.
• Complete issues escalated by the support team (Open/track RMA’s for repair.)

Job Requirements:

• BS degree or AS in Electronic Technology, Biomedical Technology, Computer Science or equivalent.
• Preferred engineering degree such as Biomedical, Electrical, or Mechanical
• Basic knowledge of SQL, Networking and Microsoft Windows and Microsoft office
• Good written & verbal communication skills.
• Good organization skills. Must be able to multitask, quickly analyze and resolve specific problems.
• Negotiation, people, and critical thinking skills.
• Ability to deal effectively with customers.
• Knowledge of medical device preventative maintenance and repair
• Must have detailed follow up skills.
• Must be able to work flexible hours.
• Spanish speaking a plus
• Strong IT background

Base Pay** :**

Expected Base Pay Range: $26.00 to $30.00 Hourly

The base pay range included is a projected hiring range for a position, level and potential work location(s) listed. Topcon provides the compensation range that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full-time schedule.

Benefits* :

Topcon offers a comprehensive benefit package for this position including medical, dental, vision, life insurance, disability insurance, tax saving spending accounts a 401(k) plan with employer match, tuition reimbursement in addition to other perks and benefits. We also offer time off for our employees to recharge. Our employees are eligible for paid company holidays, paid personal time off, and paid sick time that meets or exceeds state/local requirements.

Topcon reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation; individual candidate compensation may be determined based on individual skills, experience, training, certifications, education, final work location and other factors not related to an applicant’s sex or other status protected by local, state, or federal law. Changes in the position level, location or other factors associated with the role may change the final determined compensation. The recruiter can provide additional information during the hiring process.

*Topcon time off policies can vary as well as roles which are exempt or non-exempt. For hourly (“non-exempt”) employees, we offer personal paid time off which accrues in accordance with local standards. For salaried (“exempt”) employees, we offer a flexible paid time off policy giving you flexibility to take time when needed, while supporting business needs. All paid time off policies are in accordance with or exceeding local law. Employees working at least 30 hours per week are eligible for our Health and Welfare benefit package.

EEO Statement:

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.