Technical Support Specialist (Bilingual - French)

Topcon Healthcare Inc.; Oakland (NJ); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Tuition reimbursement

Paid holidays & time off

Job summary

Topcon Healthcare Inc. seeks a proficient Technical Support Specialist to join our Oakland, NJ headquarters team. You will deliver skilled technical assistance to customers, resolve inquiries, and support global projects on our imaging and diagnostic solutions.

The role is 100% onsite, requires French proficiency, and a background in electronics or computer science. You will work with distributors and employees to ensure excellent service and rapid issue resolution.

Qualifications

• BS/AS in Electronic Technology or related field.
• Prefer Biomedical/ Electrical/ Mechanical basics.
• Fluency in English and French required.

Responsibilities

• Provide professional technical assistance to clients by phone and on-site.
• Troubleshoot and repair Topcon products in house and at customer sites.
• Provide remote support via internet or phone.
• Support technical and clinical needs for customers, distributors and employees.

Skills

Customer service

Communication skills

Bilingual English/French

Multitasking

Problem solving

Technical troubleshooting

IT foundations

Education

BS or AS in Electronic Technology, Biomedical Technology, Computer Science or equivalent

Tools

SQL

Networking

Microsoft Windows

Microsoft Office

Job description

For over 90 years, Topcon's vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients' health and quality of life. We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by capturing clear images with the push of a button. By joining Topcon Healthcare, you become part of a growing, diverse, global team. With office locations throughout North America, whether you are on-site, remote, or hybrid, our culture empowers you to contribute to company and personal success each day. At Topcon Healthcare, you can grow your career, gain new perspectives, and help address society's most pressing challenges. If you have drive, passion, and a desire to be part of a collaborative team, we want to hear from you. At Topcon Healthcare, we don't wait for the future. We invent it. Join us. Learn more about working with us at topconcareers.com

We are seeking a proficient, customer-oriented Technical Support Specialist to join our dedicated support team! This pivotal role delivers skillful technical assistance to our customers, resolves inquiries effectively, ensures seamless interactions with our range of products/services, and supports newly implemented projects on a global level. This role is 100% onsite and based out of our headquarters in Oakland, NJ. This role requires proficiency in French.

Job Duties:

• Provide professional assistance to clients in answering inquiries, and interpreting resource catalogs via telephone.
• Troubleshoot and repair Topcon products in house and at the customer’s site.
• Provide remote assistance via internet connection or phone.
• Provide technical and clinical support to customers, distributors and employees.
• Work under minimal supervision.
• Complete issues escalated by the support team (Open/track RMA's for repair.)

Job Requirements:

• BS degree or AS in Electronic Technology, Biomedical Technology, Computer Science or equivalent.
• Preferred engineering degree such as Biomedical, Electrical, or Mechanical Basic knowledge of SQL, Networking and Microsoft Windows and Microsoft office Bilingual in English and French- Fluency required Good written & verbal communication skills.
• Good organization skills.
• Must be able to multitask, quickly analyze and resolve specific problems.
• Negotiation, people, and critical thinking skills.
• Ability to deal effectively with customers.
• Knowledge of medical device preventative maintenance and repair Must have detailed follow up skills.
• Must be able to work flexible hours.
• Proficiency in French required Strong IT background

Base Pay:

Expected Base Pay Range: $28.00 to $35.00 Hourly The base pay range included is a projected hiring range for a position, level and potential work location(s) listed. Topcon provides the compensation range that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full-time schedule.

Benefits*:

• Topcon offers a comprehensive benefit package for this position including medical, dental, vision, life insurance, disability insurance, tax saving spending accounts a 401(k) plan with employer match, tuition reimbursement in addition to other perks and benefits.
• We also offer time off for our employees to recharge.
• Our employees are eligible for paid company holidays, paid personal time off, and paid sick time that meets or exceeds state/local requirements.
• Employees working at least 30 hours per week are eligible for our Health and Welfare benefit package.
• Topcon time off policies can vary as well as roles which are exempt or non-exempt. For hourly (\"non-exempt\") employees, we offer personal paid time off which accrues in accordance with local standards. For salaried (\"exempt\") employees, we offer a flexible paid time off policy giving you flexibility to take time when needed, while supporting business needs.
• All paid time off policies are in accordance with or exceeding local law.

EEO Statement:

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Topcon Healthcare sees eye health differently. Our vision is to empower providers with smart and efficient technologies for enhanced patient care. Keeping pace with the ever-changing landscape of the healthcare industry, we offer the latest integrated solutions including advanced multimodal imaging, vendor-neutral data management and groundbreaking remote diagnostic technology. A globally-oriented business, Topcon is focused on developing solutions towards solving societal challenges in the mega-domains of healthcare, agriculture, and infrastructure. In healthcare, these challenges include increasing eye disease, rising medical costs, access to healthcare and physician shortages. By investing in value-driven innovations, Topcon works to enable people to enjoy good health and a high quality of life.