Technical Support Specialist

Tata Consultancy Services Limited; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Discretionary Bonus

Medical Coverage

Parental Leave

Identity Theft Protection

Training Reimbursement

Holidays & Vacation

Job summary

Tata Consultancy Services is seeking a skilled technician in New York / Santa Clara to diagnose and resolve complex system issues across Linux platforms, networks, and databases. The role emphasizes independent work, thoughtful troubleshooting, and effective communication with diverse teams.

Candidates should quickly learn new technologies, manage multiple priorities, and maintain calm under pressure to minimize business impact. On-site and hybrid support across locations is available.

Qualifications

• Proficient in Linux systems and command-line interfaces.
• Understanding of databases and basic concepts.
• Knowledge of networking beyond basic connectivity.
• Experience with scripting or automation.
• Ability to troubleshoot remote systems effectively.
• Capable of working independently and prioritizing tasks.

Responsibilities

• Troubleshoots and analyzes why systems fail or behave unexpectedly.
• Approaches new problems logically and methodically.
• Learns new technologies quickly and researches unfamiliar systems.
• Works independently without step-by-step instructions.
• Asks relevant questions and knows when to escalate.

Skills

Linux systems

CLI tools

Databases concepts

Networking

Scripting/automation

Remote troubleshooting

Job description

Job Description

Must Have Technical/Functional Skills

• Linux systems
• Command-line / CLI tools
• Databases and basic database concepts
• Networking beyond basic desktop connectivity
• Scripting and/or automation
• Remote system troubleshooting

Roles & Responsibilities

• Enjoys troubleshooting and figuring out why something isn't working.
• Approaches unfamiliar problems logically and methodically.
• Learns new technologies quickly and is comfortable researching unfamiliar systems.
• Can work independently without requiring step-by-step instructions.
• Asks good questions and knows when additional information is needed.
• Knows when to continue troubleshooting, when to ask for help, and when to elevate.
• Takes ownership and follows through until an issue is resolved.
• Exercises good judgment and avoids guessing when a change could negatively affect a system.
• Can recognize urgency and business impact and prioritize competing issues appropriately.
• Communicates professionally with people with different levels of technical knowledge.
• Can remain calm and effective when users are frustrated or operations are disrupted.
• Works effectively across both technical and non-technical teams.
• Is dependable, organized, and comfortable working in a dynamic operational environment.
• Is willing to help outside of narrowly defined responsibilities when the situation requires it.

Location

New York, NY/ Santa Clara, CA

Salary Range

$90,000-$130,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.