Technical Support Specialist

Tata Consultancy Services; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Commuter Benefits

401K Plan

Job summary

Tata Consultancy Services Limited is seeking an engineer in the NYC area to troubleshoot and resolve complex system issues. The role requires strong command-line skills, network and database understanding, scripting abilities, and calm, professional communication with users and teams.

Location is New York, NY with responsibilities spanning cross-functional collaboration. Candidates should demonstrate ownership, prioritization, and the ability to work in a dynamic operational environment.

Qualifications

• Linux systems expertise.
• Command-line / CLI tools proficiency.
• Databases and basic database concepts.
• Networking beyond basic desktop connectivity.
• Scripting and/or automation.
• Remote system troubleshooting.

Responsibilities

• Enjoys troubleshooting and figuring out why something isn't working.
• Approaches unfamiliar problems logically and methodically.
• Learns new technologies quickly and is comfortable researching unfamiliar systems.
• Can work independently without requiring step-by-step instructions.
• Asks good questions and knows when additional information is needed.
• Knows when to continue troubleshooting, when to ask for help, and when to escal.

Skills

Linux

Networking

Unix Scripting

Command Center

Database

Job description

Job Description

Must Have Technical/Functional Skills

• Linux systems
• Command-line / CLI tools
• Databases and basic database concepts
• Networking beyond basic desktop connectivity
• Scripting and/or automation
• Remote system troubleshooting

Roles & Responsibilities

• Enjoys troubleshooting and figuring out why something isn't working.
• Approaches unfamiliar problems logically and methodically.
• Learns new technologies quickly and is comfortable researching unfamiliar systems.
• Can work independently without requiring step-by-step instructions.
• Asks good questions and knows when additional information is needed.
• Knows when to continue troubleshooting, when to ask for help, and when to escal.
• Takes ownership and follows through until an issue is resolved.
• Exercises good judgment and avoids guessing when a change could negatively affect a system.
• Can recognize urgency and business impact and prioritize competing issues appropriately.
• Communicates professionally with people with different levels of technical knowledge.
• Can remain calm and effective when users are frustrated or operations are disrupted.
• Works effectively across both technical and non-technical teams.
• Is dependable, organized, and comfortable working in a dynamic operational environment.
• Is willing to help outside of narrowly defined responsibilities when the situation requires it.

Location: New York, NY/ Santa Clara, CA

Salary Range: $90,000-$130,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location

New York, NY

Function

TECHNOLOGY

Role

Engineer

ID

432808

Skills

Linux | Networking | Unix Scripting | Command Center | Database

Salary Range

$90,000 - $130,000