Field Support Engineer

Tata Consultancy Services; Hempfield Township (Westmoreland County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Discretionary bonus

Medical coverage

Parental leaves

Auto & Home Insurance

Commuter benefits

Certification & Training Reimbursement

Vacation & holidays

401K plan

Job summary

Tata Consultancy Services in the United States is seeking an Imaging Technician to install, image, and maintain desktops, laptops, and related hardware across multiple sites.

You will provide end-user support in person and by phone, troubleshoot hardware and software issues, and coordinate with IS colleagues. Travel to customer sites is required.

Qualifications

• Experience imaging desktops and laptops.
• Ability to troubleshoot hardware and software.
• Willingness to travel to sites.
• Strong communication with end users.

Responsibilities

• Image, configure, and install PCs, laptops, and related hardware.
• Provide end-user technical support via phone and in person.
• Triage and resolve hardware/software issues.
• Maintain ServiceNow ticket queue and update statuses.
• Collaborate with IS team and perform IMACs.
• Follow vendor procedures for parts ordering.

Skills

Imaging hardware

Desktop & laptop imaging

End-user support

Travel readiness

Tools

ServiceNow

VPN setup

Wi‑Fi & LAN access

Imaging tools

Job description

Job Description

Roles & Responsibilities

• Good knowledge on Imaging/Staging of desktops, laptops and other related devices.
• Maintain, analyze, and troubleshoot, software and computer peripherals.
• Must have reliable transportation and clean driving history
• Travel to Various sites on demand basis would be required.
• Ability to set up, configure and add all hardware.
• Assist client internal IS technicians with large IMAC’s
• Break-fix & IMAC support, periodic maintenance
• Provide technical support to end-users via telephone and in person.
• Assist coworkers in the resolution of end-user’s technical issues.
• Assist coworkers in the execution of established processes and escalations.
• Test, image and clean PC’s, laptops, monitors, printers, and other related hardware.
• Following proper manufactures procedures for ordering parts and returning defective parts.
• Manage (Service Now) ticket queue constantly throughout the day.
• Response to end-user issues via face to face interaction, telephone, or escalated help desk tickets.
• Diagnose and resolve technical hardware and software issues.
• Gather information to determine the issue by evaluating and analyzing the symptoms.
• Partners with other departments to provide technical assistance.
• Knowledge in handling Wi‑Fi and LAN access issues
• VPN setup and troubleshooting
• Network authentication issues
• Identify priorities and redirect problems to appropriate resources.
• Organize ideas and communicate appropriate messages.
• Stay current with system information, changes, and updates.
• Handling all designated workstation installations and updates

Salary Range

$60,000-$90,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.