Technical Support Specialist

TEKsystems; Michigan; On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Life Insurance

Disability insurance

Health Spending Account

Transit benefits

Employee assistance program

PTO

Job summary

TEKsystems is seeking an experienced IT Technician in Petoskey, MI, to provide end-to-end technical support and ensure an outstanding user experience. You will work onsite on Windows, macOS, and other platforms, handling onboarding, device provisioning, and incident resolution.

You will support Active Directory, Group Policy, and various SaaS tools, including Okta, Slack, Zoom, and Jira, while collaborating with IT teams to maintain images, VPN access, and device deployment.

Qualifications

• 1-4 years of experience in IT support environments.
• Proficient in Windows and macOS desktop support.
• Experience with Active Directory and account management.
• Familiar with Office 365 and G-Suite support.
• Knowledge of SaaS applications (Okta or other SSO, Slack, Zoom, Jira).
• Experience with MDM platforms (JAMF, Kandji, or similar).
• Experience with ticketing systems and queue management.
• Strong hardware/network troubleshooting and VPN support.
• Experience deploying, configuring, and maintaining end-user devices.

Responsibilities

• Serve as the go-to IT support resource and handle end-to-end technical support with focus on user experience.
• Troubleshoot hardware, software, and network-related issues and manage support tickets to meet SLAs.
• Own onboarding of new hires, including account creation and equipment setup.
• Support Windows 10/11, macOS, Linux, VDIs, and tablet platforms.
• Provide Active Directory and Group Policy support.
• Support business applications, SaaS tools, and collaboration platforms.
• Troubleshoot and support MDM solutions.
• Maintain and support standard and custom system images.
• Assist with servers, networking, phone systems, and VPN access.
• Document solutions and help improve IT processes and standards.
• Escalate complex issues to appropriate IT teams when needed.

Skills

IT support environments

Windows desktop support

macOS desktop support

Active Directory

Office 365

G-Suite

SaaS apps

MDM (JAMF/Kandji)

Ticketing systems

Network troubleshooting

VPN support

End-user device deployment

Tools

JAMF

Kandji

Okta

Slack

Zoom

Jira

Job description

Job Description

Grow your IT career with experience across modern technologies.

TEKsystems is seeking an experienced IT Technician in Petoskey, MI. This is an exciting opportunity for someone who thrives in a fast-paced

environment, enjoys solving technical problems, and is eager to build long‑term career growth in IT.

Our client is actively investing in their technology and people—and they’re looking for someone who’s enthusiastic, collaborative, and ready to be a trusted technical partner for the business.

Why You’ll Love This Role

• Gain exposure to enterprise-level technologies and a wide range of platforms
• Be a key contributor in a growing, forward-thinking organization
• Hands‑on ownership—from onboarding new hires to resolve complex issues
• Work with both local and global users
• Opportunity to improve processes and make a real impact
• Partner with experienced IT teams and continue developing your technical skills

What You’ll Do

As the go‑to IT support resource, you’ll provide end‑to‑end technical support and ensure outstanding user experience.

Key Responsibilities

• Serve as a primary support resource for IT related issues
• Troubleshoot hardware, software, and network‑related issues
• Manage and resolve tickets while maintaining SLAs and best practicesOwn new hire onboarding, including account creation and equipment setup
• Support Windows 10/11, macOS, Linux, VDIs, and tablet platforms
• Provide Active Directory and Group Policy support
• Support business applications, SaaS tools, and collaboration platforms
• Troubleshoot and support MDM solutions
• Maintain and support standard and custom system images
• Assist with server, networking, phone systems, and VPN access
• Document solutions and help improve IT processes and standards
• Escalate complex issues to appropriate IT teams when needed

What We’re Looking For

1-4 years of Experience in:

• IT support environments
• Windows and macOS desktop support
• Active Directory and account management
• Office 365 and G‑Suite support
• SaaS applications (Okta or other SSO, Slack, Zoom, Jira)
• MDM platforms (JAMF, Kandji, or similar)
• Ticketing systems and queue management
• Network and hardware troubleshooting
• VPN and access support
• Deployment, configuration, and maintenance of end‑user device

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Petoskey, MI.

Pay and Benefits

The pay range for this position is $18.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Petoskey,MI.

Application Deadline

This position is anticipated to close on Aug 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise i