L1 Technical Support Specialist

Softswiss; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

SOFTSWISS, a leading international technology company in iGaming, fintech, and martech, is seeking an L1 Technical Support Specialist. This role involves maintaining project infrastructure, working with code, and ensuring effective communication within teams. Candidates should possess a technical degree or relevant education, English and Russian proficiency, and strong teamwork skills. We offer private insurance, free English lessons, additional leave days, and opportunities for upskilling.

Benefits

Private insurance

Free English lessons

+1 day off per year

Referral program rewards

Upskilling and workshops

Qualifications

• Higher education or incomplete higher education, preferably technical.
• Good English (B1 or higher) and excellent communication in Russian.
• Strong independence, responsibility, and teamwork skills.

Responsibilities

• Maintaining the project infrastructure.
• Working with code and project configuration files in GitLab.
• Interacting with related departments.

Skills

Teamwork

Communication

Independence

Responsibility

English proficiency

Russian proficiency

Education

Higher or incomplete higher education, technical degree preferred

Job description

SOFTSWISS continues to expand the team and is looking for a L1 Technical Support Specialist.

We need a true, experienced and accomplished professional who shares our culture and values.

Key responsibilities:

• Maintaining the project infrastructure
• Working with code and project configuration files in GitLab
• Interaction with related departments

Required Experience:

• Higher or incomplete higher education, preference for graduates of technical universities
• Independence and responsibility
• Ability to work in a team
• English proficiency at B1 or higher
• Excellent communication skills in Russian

Learn more about our hiring processhere – what to expect, how to prepare, and what makes SOFTSWISS different.

What we offer:

- Private insurance (depending on contract type)

- Free English lessons (online)

- +1 day off per calendar year

- Referral program rewards

- Upskilling, internal workshops, and participation in professional conferences and corporate events

About Us:

SOFTSWISS is an international technology company with software development expertise in iGaming, fintech, and martech.

We employ on-site, hybrid, and remote teams across multiple offices and countries around the world. SOFTSWISS is known as a celebrated and trusted partner for clients working across diverse niches.

SOFTSWISS in numbers:

- Founded in 2009

- 4 offices worldwide

- 9 proprietary products

- 1,200+ brands using our software

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Not quite the right role? View similar vacancies:

https://careers.softswiss.com/vacancies/l1-technical-support-specialist-position/